Application Support Specialist

2 weeks ago


Singapore SCIENTE INTERNATIONAL PTE. LTD. Full time

We are seeking a skilled Application Support Specialist to join our team at SCIENTE INTERNATIONAL PTE. LTD.

Salary: $80,000 - $110,000 per annum

About the Role

This is an exciting opportunity for an experienced IT professional to provide expert-level support for business applications, with a specific focus on Linux/Unix environments and SQL databases.

The successful candidate will be responsible for troubleshooting complex issues, scripting automation, and performing database management tasks to ensure application stability and performance.

Key Responsibilities
  • Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
  • Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient manner;
  • Engage with various teams on resolution and maintain effective communication between stakeholders;
  • Manage vendor performance through service level management;
  • Enhance existing support process to maintain/improve service level and quality;
  • Support audit and compliance-related activities.
Requirements
  • Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience;
  • At least 2 years of experience in IT service management or support roles in large scale organizations with diverse IT systems;
  • Proven experience with Linux/Unix shell scripting;
  • Proficiency in SQL for querying and managing databases;
  • Advanced troubleshooting and problem-solving skills for Linux/Unix and SQL issues;
  • Strong scripting skills for automating tasks and processes;
  • Knowledge of application and database performance monitoring tools;
  • Excellent verbal and written communication skills;
  • Ability to work independently and in a collaborative team environment;
  • Familiarity with cloud platforms (e.g., AWS, Azure);
  • Exposure to CRM systems, and digital signage/inventory systems.


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