Senior Applications Specialist

6 days ago


Singapore This is an IT support group Full time

The Application Specialist will provide high level technical support and training to end users and distribution partners. In addition, the Application Specialist will also provide tactical and strategic inputs, and technical expertise to Product & Commercial Management towards ethical promotion of company products as well as overall technical leadership and assistance to Sebia’s team, distributors and customers.
Role and Responsibilities
Educate and train field, marketing and other relevant internal stakeholders regarding all aspects of disease, product applications and therapy relevant to the promotional strategy.
Overall support regarding application of Sebia products via results interpretation and best practices, clinicians education and understanding of positioning within the disease management cycle.
Provide technical expertise, insight and support to end-users (clinicians and laboratories), sales and sales management, marketing, and other corporate departments to sustain and acquire business while maintaining and developing customer loyalty.
Provide technical support to both internal and external customers.
Maintain CRM.
Identify product attributes necessary to expand into new markets, or capitalize on new clinical applications.
Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow-up (i.e., letters, approved product information, samples, educational materials, professional guidelines and standards related to best practices, and clinical/evidence-based research articles).
Work closely with Service and Commercial teams for alignment of company strategy.
Leadership
Problem-solving skill, strategic thinking, strong communication and leadership skill.
Qualifications and Education Requirements
Bachelor degree or above in biomedical, clinical medical technology, life science, or related field.
Minimum 5 years of experience in the medical department of a Pharmaceutical/Device/Life Science company.
Excellent verbal and written communication skills & influencing skills.
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