IT Service Desk Specialist

1 day ago


Singapur, Singapore Singtel Full time
About the Role

We are seeking a skilled IT Service Desk Engineer to join our team at NCS. As a key member of our support team, you will be responsible for providing prompt and effective technical assistance to our customers, addressing a range of IT topics and issues.

Key Responsibilities
  • Provide first call resolution technical support via phone and email, ensuring timely responses to customer inquiries.
  • Perform first-level troubleshooting on reported incidents and escalate to second-level resolver groups as needed.
  • Maintain ownership of cases, following up on reported issues until closure and gathering accurate information.
  • Manage customer expectations and notify team leads of unusual surges in calls or specific issues.
  • Handle initial classification and prioritization of incidents, tracking progress and providing regular updates.
Requirements
  • Candidate with a minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
  • Preferably with 1 or more years of related experience in technology administration, with some network knowledge an advantage.
  • Computer literacy in MS Office and proficiency in technology.
  • Independent, resourceful, and result-oriented individuals with a 'can-do' attitude.
About NCS Group

We believe in harnessing the power of technology to create lasting impact and value for our people, communities, and partners. Our diverse workforce has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We want to create opportunities for our people to grow in our organization with well-defined career tracks and specializations. We're here to make the extraordinary happen.



  • Singapur, Singapore U3 Full time

    Job SummaryU3 Infotech is seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our Shared Service Desk, you will provide technical support and troubleshooting services to our clients across a wide range of technologies.Key Responsibilities:Respond to technical incidents and requests for help via various channels,...


  • Singapur, Singapore U3 Full time

    Job SummaryU3 is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that all incidents are prioritized and resolved within SLA standards.Key ResponsibilitiesPerform Level 1/2 diagnosis and resolution of incidents...


  • Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job OverviewAt OPUS IT Services Pte Ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users on their daily IT usage problems.Key ResponsibilitiesHandle and manage all calls escalated by the help deskProvide technical support to end-users...


  • Singapur, Singapore RECRUIT EXPRESS PTE LTD Full time

    Service Desk RoleWe are seeking a skilled Service Desk professional to join our team at Recruit Express Pte Ltd.Key Responsibilities:Provide timely and effective support to customers via phone, email, and other communication channels.Identify and diagnose technical issues, and provide solutions or escalate to higher-level support teams as needed.Collaborate...

  • Help Desk Agent

    2 days ago


    Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job Title: Help Desk AgentJob Summary:We are seeking a highly skilled and experienced Help Desk Agent to join our team at OPUS IT Services Pte Ltd. As a Help Desk Agent, you will be responsible for providing first-level technical support to our customers, resolving their issues in a timely and professional manner.Key Responsibilities:Provide first-level...

  • Help Desk Agent

    3 weeks ago


    Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job SummaryWe are seeking a skilled Help Desk Agent to join our team at OPUS IT Services Pte Ltd. As a Help Desk Agent, you will be responsible for providing first-level technical support to our customers, resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide technical assistance to customers via phone, email, or chat...


  • Singapur, Singapore U3 Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our team at U3 Infotech. As a Service Desk Analyst, you will be responsible for providing exceptional technical support and customer service to our clients across a wide range of technologies.Key Responsibilities:• Respond to and resolve technical issues and requests for help via phone,...


  • Singapur, Singapore U3 Full time

    Job DescriptionAt U3, we are seeking a highly skilled Service Desk Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our users.Key Responsibilities:Diagnose and resolve technical issues and requests in a timely and efficient manner.Log and track...

  • Help Desk Agent

    2 weeks ago


    Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job SummaryWe are seeking a skilled Help Desk Agent to join our team at OPUS IT Services Pte Ltd. As a Help Desk Agent, you will be responsible for providing first-level technical support to our customers, resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide first-level troubleshooting and technical support to customers via...


  • Singapur, Singapore ST Engineering Full time

    About ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart...


  • Singapur, Singapore Nanyang Technological University Full time

    Job Title: Assistant Manager, IT Service Desk TransformationNanyang Technological University (NTU) is seeking a highly skilled and experienced Assistant Manager to join its IT Service Desk Transformation team. The successful candidate will be responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control...

  • Service Desk Manager

    4 weeks ago


    Singapur, Singapore 5160 Kyndryl (Singapore) Pte. Ltd. Full time

    About UsAt 5160 Kyndryl (Singapore) Pte. Ltd., we design, build, manage, and modernize mission-critical technology systems that the world depends on every day. Our company is always moving forward, pushing ourselves to build a more equitable, inclusive world for our employees, customers, and communities.The RoleWe are seeking a Service Desk Manager to join...


  • Singapur, Singapore KING & WOOD MALLESONS LLP Full time

    Roles & Responsibilities Additional role to the firm - Rare opportunity to join the only global top-tier Asian law firm. Supported by the Australian based wider Technology team, be the go-to tech expert in this varied role covering IT support, networking, and AV responsibilities for the Singapore office. Thrive in a close-knit and welcoming team - Make an...


  • Singapur, Singapore Nanyang Technological University Full time

    Nanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of...

  • Service Desk Engineer

    3 months ago


    Singapur, Singapore ST Engineering Full time

    Title: Service Desk Engineer Job ID: Location: ST Engineering Hub, SG Description: Job Req ID: About ST Engineering ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to...


  • Singapur, Singapore Nanyang Technological University Full time

    About the RoleNanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. Our primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's...

  • Service Desk Analyst

    4 months ago


    Singapur, Singapore U3 Full time

    Job Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...


  • Singapur, Singapore Applied Materials Full time

    Job SummaryAs the Asia Service Desk and Deskside Operations Manager at Applied Materials, you will be responsible for managing the Asia service desk and deskside support, which includes centralized service desk centers and distributed on-site deskside operations in Asia countries. This role requires a strong leader who can manage the service and cost...


  • Singapur, Singapore Applied Materials Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk and Deskside Operations Manager to lead our Asia operations. The successful candidate will be responsible for managing the service desk and deskside support teams, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage the Asia service desk and deskside...


  • Singapur, Singapore Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.Key ResponsibilitiesManage the Asia service desk and deskside...