Service Desk Specialist
1 day ago
U3 is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that all incidents are prioritized and resolved within SLA standards.
Key Responsibilities- Perform Level 1/2 diagnosis and resolution of incidents / requests raised
- Log and track customer system problems, incidents, issues, requests and queries raised by users
- Ensure all issues are prioritized and resolved within SLA standards
- Perform incident closure, verifying problem resolution with users and documenting resolution procedures
- Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT
- Liaise with other support teams as required to resolve requests / issues in a timely manner
- Perform monthly activities as per the standard operating procedures
- Degree in computer science, engineering or equivalent
- Ability to multi-task, take initiative and work independently with multiple stakeholders
- At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred
- Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support processes
- Good working knowledge on other IT domains, including software, hardware, servers, and network operations
- Knowledge in these areas: MacBook and Windows machine/applications troubleshooting ServiceNow and JIRA ticketing systems Windows OS 10 and 11 Microsoft Office and Atlassian applications Antivirus / Encryption Office365 / Azure AD experience will be beneficial
-
Service Desk Support Specialist
4 weeks ago
Singapur, Singapore U3 Full timeJob SummaryU3 Infotech is seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our Shared Service Desk, you will provide technical support and troubleshooting services to our clients across a wide range of technologies.Key Responsibilities:Respond to technical incidents and requests for help via various channels,...
-
Service Desk Specialist
5 days ago
Singapur, Singapore RECRUIT EXPRESS PTE LTD Full timeService Desk RoleWe are seeking a skilled Service Desk professional to join our team at Recruit Express Pte Ltd.Key Responsibilities:Provide timely and effective support to customers via phone, email, and other communication channels.Identify and diagnose technical issues, and provide solutions or escalate to higher-level support teams as needed.Collaborate...
-
Service Desk Support Specialist
2 weeks ago
Singapur, Singapore U3 Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at U3 Infotech. As a Service Desk Analyst, you will be responsible for providing exceptional technical support and customer service to our clients across a wide range of technologies.Key Responsibilities:• Respond to and resolve technical issues and requests for help via phone,...
-
Service Desk Specialist
2 weeks ago
Singapur, Singapore U3 Full timeJob DescriptionAt U3, we are seeking a highly skilled Service Desk Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our users.Key Responsibilities:Diagnose and resolve technical issues and requests in a timely and efficient manner.Log and track...
-
Service Desk Support Specialist
2 weeks ago
Singapur, Singapore ST Engineering Full timeAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart...
-
IT Service Desk Transformation Manager
7 days ago
Singapur, Singapore Nanyang Technological University Full timeJob Title: Assistant Manager, IT Service Desk TransformationNanyang Technological University (NTU) is seeking a highly skilled and experienced Assistant Manager to join its IT Service Desk Transformation team. The successful candidate will be responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control...
-
IT Service Desk Specialist
1 day ago
Singapur, Singapore Singtel Full timeAbout the RoleWe are seeking a skilled IT Service Desk Engineer to join our team at NCS. As a key member of our support team, you will be responsible for providing prompt and effective technical assistance to our customers, addressing a range of IT topics and issues.Key ResponsibilitiesProvide first call resolution technical support via phone and email,...
-
Service Desk Manager
4 weeks ago
Singapur, Singapore 5160 Kyndryl (Singapore) Pte. Ltd. Full timeAbout UsAt 5160 Kyndryl (Singapore) Pte. Ltd., we design, build, manage, and modernize mission-critical technology systems that the world depends on every day. Our company is always moving forward, pushing ourselves to build a more equitable, inclusive world for our employees, customers, and communities.The RoleWe are seeking a Service Desk Manager to join...
-
Technology Service Desk Engineer
1 week ago
Singapur, Singapore KING & WOOD MALLESONS LLP Full timeRoles & Responsibilities Additional role to the firm - Rare opportunity to join the only global top-tier Asian law firm. Supported by the Australian based wider Technology team, be the go-to tech expert in this varied role covering IT support, networking, and AV responsibilities for the Singapore office. Thrive in a close-knit and welcoming team - Make an...
-
IT Service Desk Transformation Manager
4 weeks ago
Singapur, Singapore Nanyang Technological University Full timeNanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of...
-
Service Desk Engineer
3 months ago
Singapur, Singapore ST Engineering Full timeTitle: Service Desk Engineer Job ID: Location: ST Engineering Hub, SG Description: Job Req ID: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to...
-
IT Service Desk Transformation Manager
3 weeks ago
Singapur, Singapore Nanyang Technological University Full timeAbout the RoleNanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. Our primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's...
-
Service Desk Analyst
4 months ago
Singapur, Singapore U3 Full timeJob Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...
-
Singapur, Singapore Applied Materials Full timeJob SummaryAs the Asia Service Desk and Deskside Operations Manager at Applied Materials, you will be responsible for managing the Asia service desk and deskside support, which includes centralized service desk centers and distributed on-site deskside operations in Asia countries. This role requires a strong leader who can manage the service and cost...
-
Singapur, Singapore Applied Materials Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk and Deskside Operations Manager to lead our Asia operations. The successful candidate will be responsible for managing the service desk and deskside support teams, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage the Asia service desk and deskside...
-
Singapur, Singapore Applied Materials Full timeJob SummaryWe are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.Key ResponsibilitiesManage the Asia service desk and deskside...
-
Assistant Manager, IT Service Desk Transformation
4 months ago
Singapur, Singapore Nanyang Technological University Full timeNTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...
-
Singapur, Singapore Applied Materials Full timeJob SummaryWe are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.Key ResponsibilitiesManage the Asia service desk and deskside...
-
Service Desk Manager
1 month ago
Singapur, Singapore 5160 Kyndryl (Singapore) Pte. Ltd. Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Correctional Services Officer
4 weeks ago
Singapur, Singapore Singapore Prison Service Full timeCAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Engage in a challenging and fulfilling journey that presents numerous opportunities for professional growth and personal development.Positions Available:Extended Management Executive Scheme (E-MXS)- Engage in various responsibilities across...