Service Desk Support Specialist

1 day ago


Singapur, Singapore U3 Full time
Job Summary

We are seeking a skilled Service Desk Analyst to join our team at U3 Infotech. As a Service Desk Analyst, you will be responsible for providing exceptional technical support and customer service to our clients across a wide range of technologies.

Key Responsibilities:

• Respond to and resolve technical issues and requests for help via phone, email, and web channels.
• Diagnose and resolve technical hardware and software issues using remote tools and troubleshooting techniques.
• Manage and track trouble tickets, ensuring accurate documentation and adherence to KPI measurements and standards.
• Identify and escalate critical incidents and problems requiring urgent attention to the appropriate teams.
• Collaborate with internal support teams and clients to resolve issues and improve service delivery.
• Provide scheduled and ad-hoc reporting to clients and management on Helpdesk system performance.
• Follow established Service Desk Standard Operating Procedures (SOP) and best practices.

Requirements:

• Diploma or degree in IT with at least 1 year of service desk experience.
• Proven experience in troubleshooting and supporting various technologies, including email, Microsoft 365, VPN, Active Directory, and basic network connectivity.
• Knowledge of Windows and Mac operating systems, as well as mobile devices (iOS and Android).
• Experience with ITSM ticketing tools and ability to learn new systems quickly.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at U3 Infotech.

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