Asia Service Desk and Deskside Operations Manager

7 days ago


Singapur, Singapore Applied Materials Full time
Job Summary

We are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.

Key Responsibilities
  • Manage the Asia service desk and deskside support team, including centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan).
  • Negotiate SOWs and SLAs to deliver most cost-effective solutions.
  • Ensure that Asia service desk and deskside operations meet customer needs and initiate training, documentation, and marketing to improve the full value of the service.
  • Work with managers and other senior department staff to coordinate scheduling and prioritization of all related projects and participate in the assignment of projects to staff or outside resources.
  • Review root cause analysis of outages or incident trends and approve preventative actions.
  • Plan and manage complex changes and manage resolution of complex problems and outages.
Requirements
  • Bachelor's Degree.
  • 7-10 years of experience in service desk and deskside operations.
  • Strong leadership and problem-solving skills.
  • Ability to communicate complex ideas and persuade others to adopt a different point of view.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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