Asia Service Desk and Deskside Operations Manager
7 days ago
We are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.
Key Responsibilities- Manage the Asia service desk and deskside support team, including centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan).
- Negotiate SOWs and SLAs to deliver most cost-effective solutions.
- Ensure that Asia service desk and deskside operations meet customer needs and initiate training, documentation, and marketing to improve the full value of the service.
- Work with managers and other senior department staff to coordinate scheduling and prioritization of all related projects and participate in the assignment of projects to staff or outside resources.
- Review root cause analysis of outages or incident trends and approve preventative actions.
- Plan and manage complex changes and manage resolution of complex problems and outages.
- Bachelor's Degree.
- 7-10 years of experience in service desk and deskside operations.
- Strong leadership and problem-solving skills.
- Ability to communicate complex ideas and persuade others to adopt a different point of view.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Singapur, Singapore Applied Materials Full timeJob SummaryAs the Asia Service Desk and Deskside Operations Manager at Applied Materials, you will be responsible for managing the Asia service desk and deskside support, which includes centralized service desk centers and distributed on-site deskside operations in Asia countries. This role requires a strong leader who can manage the service and cost...
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Singapur, Singapore Applied Materials Full timeJob SummaryWe are seeking a highly skilled Service Desk and Deskside Operations Manager to lead our Asia service desk and deskside support team. The successful candidate will be responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.Key ResponsibilitiesManage the Asia service desk and deskside...
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Singapur, Singapore Applied Materials Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk and Deskside Operations Manager to lead our Asia operations. The successful candidate will be responsible for managing the service desk and deskside support teams, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage the Asia service desk and deskside...
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Asia Service Desk and Deskside Operations Manager
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Singapur, Singapore Applied Materials Full timeKey Responsibilities Manages the Asia service desk and deskside support which includes centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan). Responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations. ...
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