Help Desk Agent
2 months ago
Job Summary
We are seeking a skilled Help Desk Agent to join our team at OPUS IT Services Pte Ltd. As a Help Desk Agent, you will be responsible for providing first-level technical support to our customers, resolving their issues in a timely and professional manner.
Key Responsibilities
- Provide technical assistance to customers via phone, email, or chat
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Document and track customer interactions and issues
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and products to provide expert-level support
Requirements
- Diploma in Information Technology or related field
- At least 1 year of experience in a help desk or technical support role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of PC troubleshooting and network connectivity
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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