Luxury Guest Experience Manager
3 weeks ago
Experience the art of exceptional guest service as a Luxury Guest Experience Manager with QUAICH PTE. LTD., a leading hospitality company operating a multi-concept chain of pubs and bars, and import and distribution of spirits, wines, and liquors.
We are currently seeking a highly skilled and passionate individual to join our team in creating unforgettable experiences for our discerning guests.
About Us
QUAICH PTE. LTD. is part of the Sloshed Group, a dynamic organization that operates several outlets covering six concepts, including Quaich Bar and Signature Reserve, an award-winning cocktail bar.
We have recently opened two new outlets – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski – offering a luxurious blend of a cocktail and whisky bar experience in some of the finest internationally acclaimed hotels.
Job Description:
We are looking for a Luxury Guest Experience Manager to oversee all aspects of guest relations, ensuring seamless interactions between our team members and guests.
Main Responsibilities:
- Manage reservations through phone and email, confirming restaurant bookings
- Respond to guest inquiries and requests, providing timely and accurate information
- Communicate guest information to the team, personalizing the experience and exceeding expectations
- Request dining feedback from guests and communicate feedback to the manager
- Welcome guests warmly, welcoming them by name and escorting them to their designated seats
- Farewell guests warmly before they leave, thanking them for their visit
- Assist in building and maintaining a strong guest profile database
Requirements:
- At least 1 year of working experience in a related field, preferably in luxury hospitality
- Excellent guest relations and service skills, with a focus on delivering exceptional experiences
- Strong communication and interpersonal skills, with ability to handle guest requests and concerns
- Resourceful and adaptable, with a willingness to contribute ideas for operations improvement and guest experience enhancement
- Able to commit to weekends and Public Holidays, with a flexible schedule
Salary: $45,000 - $55,000 per annum
We offer a competitive salary, commensurate with experience, along with opportunities for professional growth and development in a dynamic and supportive work environment.
About You:
You possess excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences.
With at least 1 year of working experience in a related field, you have developed strong relationships with colleagues and guests alike.
You are proactive, resourceful, and adaptable, with a keen eye for detail and a commitment to excellence.
You thrive in fast-paced environments, managing multiple tasks and priorities with ease.
Tell us what makes you a great fit:
Please submit your application, highlighting your relevant experience and qualifications, as well as any additional skills or certifications you may possess.
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