Luxury Guest Experience Ambassador

12 hours ago


Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Job Overview
As a Luxury Guest Experience Ambassador at Shun Tak Real Estate (Singapore) Pte. Ltd., you will be the face of our esteemed hotel, Artyzen Singapore, providing exceptional service to discerning guests from around the world.

Key Responsibilities:
  • Promote a professional image and provide full cooperation to guests, ensuring their utmost comfort and satisfaction.
  • Efficiently perform various duties in the Guest Services Department, assisting the team as needed.
  • Ensure guests receive personalized, attentive, and caring service, addressing any complaints promptly and courteously.
  • Stay up-to-date on all services and facilities offered by the hotel, as well as local surroundings, to provide valuable insights to guests.
  • Answer inquiries regarding restaurants, transportation, and entertainment in the local area, and suggest unique experiences to enhance their stay.
  • Assist with luggage and door requests, and perform curbside/in-room check-ins for special guests using mobile devices.
  • Anticipate guest needs and offer related services and suggestions accordingly, aiming to create memorable moments.
  • Build rapport with guests through small talk during interactions, fostering engagement and loyalty.
  • Coordinate, process, and distribute incoming reservations during off-hours, and provide telephone inquiries and information services for the hotel.
  • Be adaptable and flexible, rotating within the Guest Services or other departments as needed, and optimizing revenue through timely and accurate bookings.

Requirements:
  • Vocational studies related to Hotel & Tourism Management, with at least 1 year of experience in front office or guest-facing roles, possible combination with studies.
  • Preference for candidates with front office experience in established or luxury/upscale/boutique hotels.
  • Service-oriented, detail-focused, and observant.
  • Excellent oral and written communication skills.
  • Good command of English language, both spoken and written.
  • Adaptable, outgoing, and possessing excellent interpersonal skills.
  • Ability to work under pressure and remain flexible.
  • Passionate, enthusiastic, and positive attitude.
Estimated Salary: SGD $40,000 - $60,000 per annum

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