Luxury Guest Experience Ambassador
12 hours ago
We are seeking a highly skilled Luxury Guest Experience Ambassador to join our team at AAPC Services PTE. LTD. This is an exciting opportunity for an experienced hospitality professional to contribute their expertise in delivering exceptional guest experiences.
Job OverviewThe Luxury Guest Experience Ambassador will be responsible for ensuring that all guests receive a seamless and personalized experience throughout their stay. This includes greeting guests warmly, providing assistance with lounge entry, and responding to customer queries in a timely and efficient manner.
Key Responsibilities- Provide exceptional service to guests, ensuring total satisfaction with every interaction
- Greet guests warmly and provide assistance with lounge entry
- Monitor lounge entry according to policy requirements
- Respond to customer queries and follow up with partner airlines as required
- Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilise the lounge
- Monitor, log, and announce all flight departures and delay updates as required
- Ensure effective communication of new and updated information regarding policies and general lounge information
- Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools
- Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality
- Arrange guest transportation to and from the lounge for guests requiring mobility assistance
- Carry out reception duties as required
- Maintain a professional rapport with colleagues and guests
- Minimum Diploma in Tourism/Hospitality or equivalent
- Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations
- Experience in F&B, hosting, order taking and serving
- Required to acquire and be competent in internal systems
- Proficient in MS Office - Word, Excel and Powerpoint
The estimated salary for this role is between $50,000 and $65,000 per annum, depending on experience.
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