Reservations Manager

2 weeks ago

Singapore beBeeReservation Full time $30,000 - $40,000
Job Description

Sunset Hospitality Group is a multinational lifestyle hospitality group with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

We operate over 81 venues in 22 countries, committed to delivering authentic and diverse hospitality experiences that bring people together worldwide. We are seeking a detail-oriented professional to join our dynamic team as a Reservations Officer.

The primary responsibility of this role is to efficiently handle guest inquiries while maximizing revenue opportunities by effectively managing reservations.

Responsibilities:
  • Manage room reservations through various channels, ensuring accuracy and timeliness.
  • Maintain accurate records of all reservations, including guest preferences and special requests.
  • Deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations.
  • Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality.

Required Skills and Qualifications:
  • A minimum of 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
  • Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
  • Excellent communication and interpersonal skills.
  • Basic computer skills, with prior experience in Opera software preferred.

Benefits:

As a Reservations Officer at Sunset Hospitality Group, you will have the opportunity to work in a fast-paced environment, develop your skills, and be part of a dynamic team. You will be responsible for delivering exceptional customer service, ensuring accurate and timely reservations, and contributing to the overall success of the organization.


Others:

This is an exciting opportunity for a motivated and detail-oriented individual to join our team and make a positive impact on our guests' experiences.

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