Partnerships and Account Management Development Lead

7 days ago

Singapore beBeeEnabler Full time
Job Title

The Assistant Manager/Senior Executive, Partnerships and Enablers Team will support the team to implement enablers and resources to equip and support AIC's Account Managers to better engage community care providers and other non-care partners towards achieving AIC's goals and outcomes.

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The job scope includes:
  • Support the operations of PRM system

Ensure proper documentation and production of system requirements, user guides and materials.

Work closely with IT team to ensure timely resolution of system issues and operability of systems for optimal user experience.

Monitor PRM performance and identify potential risks and issues.
Support the Enablers team in testing new platform updates and enhancements.

  • Provide administrative support

Support and help users troubleshoot and resolve access issues with PRM.
Perform scheduled Partners data updates and maintain accurate data in PRM.
Prepare monthly reports on platform usage

  • Support the operationalisation of account management in AIC

Maintain, review, and update the Account Management resources to enable account managers to deliver consistent engagement to our partners. These include regular review of SOPS, Partner Profiles, and resource packs.

Support the delivery of onboarding and induction programmes; and organisation of meetings to promote sharing and learning among account managers.


  • Support the capability building and development of account managers

Support the organisation of external trainings and workshops to upskill our account managers.
Collate and report on the feedback received on the training programmes.
Key Responsibilities:

  • Develop and implement enabler strategies and operational plans
  • Implement enablers and resources to enhance account manager productivity and performance
  • Provide support and guidance to account managers on enabler implementation and operation
  • Identify and address operational risks and challenges

Requirements:

  • Degree holder with 4 years of relevant work experience
  • Relevant experience in community care and multi-agency work/healthcare industry is an advantage
  • Strong interpersonal skills and ability to build rapport with diverse stakeholders
  • Effective communication and problem-solving skills
  • Ability to drive results through ownership and self-initiative
  • Proficient in Microsoft Excel

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