Concierge Ambassador
4 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the Role:
The Concierge is a vital member of our team, responsible for delivering personalized service to our discerning guests. This role requires a high level of discretion, attention to detail, and a passion for delivering exceptional experiences.
Key Responsibilities:
- Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning.
- Provide personalized recommendations and insights to enhance the guest experience.
- Gather and provide information to guests about the property and surrounding area amenities.
- Answer and record guest calls, messages, and requests, and contact the appropriate team member to resolve any issues.
- Report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
Requirements:
- Open to entry-level candidates with a Diploma in Hospitality or equivalent.
- Advantageous to have 1 year of relevant experience in the hospitality industry.
- Good organizational skills, ability to prioritize workload, and handle pressure.
- Proficient in Microsoft Office software and Internet.
- Pleasant disposition, strong interpersonal and communication skills.
- Able to work on rotating shifts, including weekends and public holidays.
What We Offer:
- Career growth opportunities.
- A unique and strong company culture.
- Best-in-industry training.
- Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
- Paid holidays/vacation.
- Dental and medical/disability/life insurance.
- Employee service awards/Birthday Gift.
- Annual employee party/social and sporting events.
- Complimentary meals in a dedicated employee restaurant.
Join Our Team:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same respect and kindness we would want for ourselves. If you are passionate about delivering exceptional service and creating unforgettable experiences, we encourage you to apply for this exciting opportunity.
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