Customer Service Liaison

6 days ago


Singapur, Singapore Hastings Deering Full time

Job Title: Customer Service Ambassador

Company: Hastings Deering

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Welcome and assist customers upon entrance, ensuring a positive and welcoming experience.
  • Act as the point of reference for guests who need assistance or information, providing accurate and timely support.
  • Understand customer needs and direct them to the relevant sales consultant or service advisor.
  • Answer phone calls, make appointments, take and distribute messages or mail, and redirect calls as necessary.
  • Generate showroom reports and maintain leads database to ensure seamless customer experience.
  • Support marketing activities and events to promote our products and services.
  • Ensure the showroom is maintained in pristine condition, reflecting our company's high standards.
  • Perform other tasks assigned by the superior to ensure the smooth operation of the customer service team.
  • Respond to customer complaints and find suitable solutions to resolve issues.

Requirements:

  • Possess a strong understanding of customer service principles and practices.
  • Hold a minimum of NITEC in Service Skills or a relevant discipline.
  • Have at least 2 years of experience as a concierge or customer service ambassador.
  • Candidates with experience in the Automotive industry are preferred.


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