Customer Service Liaison
6 days ago
Job Title: Customer Service Ambassador
Company: Hastings Deering
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Welcome and assist customers upon entrance, ensuring a positive and welcoming experience.
- Act as the point of reference for guests who need assistance or information, providing accurate and timely support.
- Understand customer needs and direct them to the relevant sales consultant or service advisor.
- Answer phone calls, make appointments, take and distribute messages or mail, and redirect calls as necessary.
- Generate showroom reports and maintain leads database to ensure seamless customer experience.
- Support marketing activities and events to promote our products and services.
- Ensure the showroom is maintained in pristine condition, reflecting our company's high standards.
- Perform other tasks assigned by the superior to ensure the smooth operation of the customer service team.
- Respond to customer complaints and find suitable solutions to resolve issues.
Requirements:
- Possess a strong understanding of customer service principles and practices.
- Hold a minimum of NITEC in Service Skills or a relevant discipline.
- Have at least 2 years of experience as a concierge or customer service ambassador.
- Candidates with experience in the Automotive industry are preferred.
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