Customer Service Associate

5 days ago


Singapur, Singapore DBS Bank Full time

Business Function

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals and aspirations. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide tailored financial solutions to meet the needs of our customers at every life stage.

Responsibilities

  • Provide exceptional customer service to DBS Vickers customers, ensuring prompt follow-up on pending documents and reworks.
  • Handle audit confirmation requests and corporate account opening liaison.
  • Respond to client inquiries and feedback on escalated queries.
  • Perform relevant KYC checks on new applications and ongoing remediation on existing clients.
  • Ensure timely completion of assigned tasks with efficiency and accuracy.
  • Support team leads and serve as a resource for junior team members.

Requirements

  • At least 3 years of work experience, preferably in a customer service environment.
  • Knowledge and experience in handling investment products is an advantage.
  • Customer-oriented with excellent interpersonal skills and a mature disposition.
  • Ability to align with management decisions and execute actions effectively and efficiently.
  • Proficient in MS Office, especially Microsoft Word and Excel.

What We Offer

We provide a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.



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