Customer Service Liaison
1 week ago
Job Title: Customer Service Ambassador
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience when interacting with our company.
Key Responsibilities:
- Welcome and greet customers upon arrival, providing a warm and welcoming atmosphere
- Act as the primary point of contact for customers, answering questions and resolving issues in a timely and professional manner
- Understand customer needs and preferences, directing them to the relevant sales consultant or service advisor
- Manage phone calls, take messages, and distribute mail in a efficient and organized manner
- Generate showroom reports and maintain accurate records of customer interactions
- Support marketing activities and events, promoting our brand and products to customers
- Ensure the showroom is maintained in a clean and tidy condition, reflecting positively on our company
- Perform other tasks as assigned by management, ensuring the smooth operation of the customer service team
Requirements:
- Hold a minimum of NITEC in Service Skills or a relevant discipline
- Have at least 2 years of experience in a customer-facing role, preferably in the automotive industry
- Be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
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