Customer Service Associate

6 months ago

Singapur, Singapore The Learning Lab Full time

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

  • Acquire a strong working knowledge of the organisation’s programmes, services and processes.
  • Ability to deliver a professional and high-quality service experience in a customer-facing role.
  • Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
  • Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
  • Support cross selling activities to existing customers.
  • Develop professional rapport with customers and build brand loyalty.
  • Ensure that queue management is being practiced at the front desk.
  • Assist with crowd management during the peak periods.
  • To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
  • Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
  • Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
  • Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
  • Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Perform any other duties and responsibilities as and when assigned by Management.

Requirements

Snapshots of our ideal candidate

  • Possesses at least GCE ‘O’ levels.
  • Required to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Able to work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Good team player, possesses the ability to work with minimal supervision.
  • Positive, extroverted and outgoing personality.
  • Well-groomed with a professional disposition.

Benefits

Expect the best for the best

  • An attractive remuneration package and performance bonus
  • Extensive in-house training
  • Career pathway and growth opportunities
  • Attractive staff benefits and perks
  • Company-wide welfare and employee engagement initiatives

Are you ready to join us? Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

  • Customer Service Associate

    1 month ago

    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing cash and sales transactions, and promoting services to improve customer satisfaction.Key Responsibilities:Manage cash...

  • Customer Service Associate

    6 months ago

    Singapur, Singapore Hermès Full time

    E-MESA is a structure operating under Hermes South Asia Region. This entity based in Singapore is an autonomous business unit holding 4 websites. We operate online sales for Singapore, Malaysia and Middle East markets, and the Client Relations Center for our 3 Singapore stores, 3 Airport stores and 2 Malaysia stores. The Customer Service associate is...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. This role is responsible for providing exceptional service to our members and guests, handling various tasks, and ensuring a smooth operation of our facilities.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore Western Union Full time

    Unlock Your Potential as a Front Line AssociateAre you passionate about delivering exceptional customer service? Do you want to be part of a global company that's shaping the future of financial services? Western Union is seeking a talented Front Line Associate to join our team.About the RoleAs a Front Line Associate, you will be the face of our company,...

  • Service Associate

    1 month ago

    Singapur, Singapore Plain Vanilla Bakery Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Associate to join our team at Plain Vanilla Bakery. As a Service Associate, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and welcoming store environment.ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore HSBC Full time

    Customer Service AssociateAt HSBC, we're committed to delivering exceptional customer service and building strong relationships with our clients. As a Customer Service Associate, you'll play a vital role in ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesProvide exceptional customer service and support to our...

  • Client Service Associate

    6 months ago

    Singapur, Singapore Minmed Group Pte Ltd Full time

    Client Service Associate The Client Service Associate is part of a dynamic team providing concierge level customer service and patient care at Minmed Health Screeners in Paragon. Operating 5.5 days per week, the Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening.Role &...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore ECON Healthcare Group Full time

    Job Title: Customer Service AssociateWe are seeking a highly skilled and experienced Customer Service Associate to join our team at ECON Healthcare Group.Key Responsibilities:Provide exceptional customer service to residents and visitors, ensuring a positive experience and resolving any issues promptly.Respond to internal and external inquiries, and...

  • Customer Relations Associate

    1 month ago

    Singapur, Singapore The Pique Lab Full time

    About The Pique LabThe Pique Lab is a dynamic and innovative education company dedicated to creating engaging Math and Science learning experiences for students aged 9 to 16 in Singapore. Our mission is to make learning fun, shorten learning curves, and help students develop a genuine appreciation for Math and Science.Job Title: Customer Relations...

  • Customer Service Associate

    1 month ago

    Singapur, Singapore ST Engineering Full time

    About Our Mission Software & Services BusinessAt ST Engineering, we're dedicated to providing leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. Our Mission Software & Services business supports our clients' innovation journey through design thinking, analytics, and AI-enabled...

  • Customer Service Associate

    1 month ago

    Singapur, Singapore DBS Bank Full time

    About DBS BankAs a leading bank in Asia, DBS Bank is committed to helping our customers achieve their financial goals. Our Consumer Banking Group offers a wide range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans.Job ResponsibilitiesProvide exceptional customer service to DBS Vickers...

  • Sales Associate

    4 weeks ago

    Singapur, Singapore .ZERO Pte Ltd Full time

    Job Title: Sales Associate - Customer Experience SpecialistJob Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at ZERO Pte Ltd. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:*...

  • SALES ASSOCIATE- Singapore- RPT

    6 months ago

    Singapur, Singapore Navy Exchange Service Command Full time

    Job Summary : As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be...

  • Sales and Service Associate

    1 month ago

    Singapur, Singapore Valiram Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales and Service Associate to join our team. As a Sales and Service Associate, you will be responsible for driving sales growth and delivering exceptional customer service in a fast-paced retail environment.Key ResponsibilitiesWhen assigned to the sales floor:Drive sales growth by personally...

  • Customer Service Representative

    4 weeks ago

    Singapur, Singapore The Learning Lab Full time

    Job Title: Customer Service AssociateAbout the Role:We are seeking a highly skilled and dedicated Customer Service Associate to join our team at The Learning Lab. As a key member of our customer support function, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions with our clients.Key...

  • Sales Associate

    1 month ago

    Singapur, Singapore COURTS SINGAPORE Full time

    Job SummaryWe are seeking a skilled Sales Associate to join our team at Courts Singapore. As a Sales Associate - Customer Experience Specialist, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Welcoming customers to our stores and understanding their needsOffering a total solution...

  • Customer Service Manager

    6 months ago

    Singapur, Singapore Skyhigh.Vip Full time

    The Position:– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.– The Customer Service Manager is professionals who respond to...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore The International Air Transport Association Full time

    At The International Air Transport Association, we are seeking a skilled Customer Service Specialist to join our team in Singapore. As a key member of our Global Customer Services Center, you will be responsible for delivering exceptional customer experiences across multiple channels.About the RoleYou will report to the Manager, Customer Service and work in...

  • Customer Relations Associate

    3 months ago

    Singapur, Singapore The Pique Lab Full time

    Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking...

  • Customer Service Representative

    1 month ago

    Singapur, Singapore Hermès Full time

    E-MESA, a Hermes South Asia Region entity, is a dynamic autonomous business unit operating in Singapore. With four websites under its umbrella, it caters to the online sales needs of Singapore, Malaysia, and the Middle East markets, while also managing the Client Relations Center for its stores in Singapore and Malaysia.The Customer Service Associate plays a...