Customer Service Associate
3 weeks ago
About DBS Bank
As a leading bank in Asia, DBS Bank is committed to helping our customers achieve their financial goals. Our Consumer Banking Group offers a wide range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans.
Job Responsibilities
- Provide exceptional customer service to DBS Vickers customers, ensuring prompt follow-up on pending documents and reworks.
- Handle audit confirmation requests and corporate account opening liaison.
- Respond to client inquiries and feedback on escalated queries.
- Perform relevant Know Your Customer (KYC) checks on new applications and ongoing remediation on existing clients.
- Ensure timely completion of assigned tasks with efficiency and accuracy.
- Support team leads and serve as a go-to person for junior team members.
Requirements
- At least 3 years of work experience in a customer service environment.
- Knowledge and experience in handling investment products is an advantage.
- Customer-oriented with excellent interpersonal skills and a mature disposition.
- Ability to align with management decisions and execute actions efficiently.
- Proficient in MS Office, especially Microsoft Word and Excel.
What We Offer
A competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic environment that recognizes individual achievements.
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