Customer Service Associate

2 months ago


Singapur, Singapore DBS Bank Full time

Business Function

As a leading bank in Asia, DBS Consumer Banking Group plays a vital role in helping our customers achieve their financial goals and aspirations. With a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide our customers with tailored financial solutions to meet their needs at every life stage.

Responsibilities

  • Provide exceptional frontline customer service to DBS Vickers customers, ensuring prompt follow-up on pending documents and reworks.
  • Handle audit confirmation requests and corporate account opening liaison.
  • Respond to correspondences from clients on escalated queries and feedback for DBS Vickers.
  • Perform relevant Know Your Customer (KYC) checks on new applications and ongoing remediation on existing clients.
  • Ensure assigned tasks are completed within stipulated timelines with efficiency and accuracy.
  • Support the team lead and serve as a go-to person for junior team members.

Requirements

  • At least 3 years of work experience, preferably in a customer service environment.
  • Knowledge and experience in handling investment products are advantageous.
  • Customer-oriented and displays good interpersonal skills with a mature disposition.
  • Ability to align with management decisions and execute actions effectively and efficiently.
  • Proficient in MS Office, especially in Microsoft Word and Excel.

What We Offer

We provide a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.



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