Customer Service Representative for Inbound Call Centre

5 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

PERSOLKELLY SINGAPORE PTE. LTD. is seeking a Customer Service Representative to join our team in Clarke Quay and Novena offices.

Job Description:

We are looking for a highly motivated and customer-focused individual to handle incoming hotline calls from customers, provide exceptional customer service, and ensure the highest level of customer experience.

The ideal candidate will have at least 3 year(s) of working experience in customer service or call centre environment, excellent customer service skills, and be able to work in a fast-paced environment.

Responsibilities:

  • Attend to incoming hotline calls from customers
  • Conduct phone interviews and manage respondents' queries
  • Ensure highest level of customer experience
  • Data entry and administrative work
  • Status update report to supervisor
  • Handle escalated cases and follow up with respective respondents until resolved
  • Conduct data verification of completed cases to ensure accuracy and reliability of data
  • Meet daily and weekly KPIs

Requirements:

  • Singaporean citizenship
  • At least 3 year(s) of working experience in customer service or call centre environment
  • Excellent customer service skills
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Excellent interpersonal skills
  • Excellent problem solving and negotiation skills

Estimated Salary: SGD $35,000 - SGD $45,000 per annum, depending on experience.



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