Customer Service Representative for Inbound Call Centre
5 days ago
PERSOLKELLY SINGAPORE PTE. LTD. is seeking a Customer Service Representative to join our team in Clarke Quay and Novena offices.
Job Description:We are looking for a highly motivated and customer-focused individual to handle incoming hotline calls from customers, provide exceptional customer service, and ensure the highest level of customer experience.
The ideal candidate will have at least 3 year(s) of working experience in customer service or call centre environment, excellent customer service skills, and be able to work in a fast-paced environment.
Responsibilities:
- Attend to incoming hotline calls from customers
- Conduct phone interviews and manage respondents' queries
- Ensure highest level of customer experience
- Data entry and administrative work
- Status update report to supervisor
- Handle escalated cases and follow up with respective respondents until resolved
- Conduct data verification of completed cases to ensure accuracy and reliability of data
- Meet daily and weekly KPIs
Requirements:
- Singaporean citizenship
- At least 3 year(s) of working experience in customer service or call centre environment
- Excellent customer service skills
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Excellent interpersonal skills
- Excellent problem solving and negotiation skills
Estimated Salary: SGD $35,000 - SGD $45,000 per annum, depending on experience.
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