Customer Service Representative
4 days ago
As a Customer Service Representative at PERSOLKELLY SINGAPORE PTE. LTD., you will play a crucial role in delivering exceptional customer experiences through inbound call centre operations.
Main Responsibilities:
- Attend to incoming hotline calls from customers and provide timely and effective solutions to their queries.
- Conduct phone interviews and manage respondents' queries with the highest level of professionalism.
- Ensure accurate data entry and administrative work while maintaining the integrity of our database.
- Prepare and submit status update reports to supervisors to track progress and identify areas for improvement.
- Handle escalated cases and follow up with respective respondents until resolved, ensuring seamless customer journeys.
- Verify data accuracy of completed cases to guarantee reliability and consistency.
- Meet daily and weekly Key Performance Indicators (KPIs) to drive business growth and success.
- Contract Period: Yearly renewable with opportunities for professional growth and development.
Required Skills and Qualifications:
- Citizenship: Singaporean with a strong understanding of local customs and preferences.
- At least 1 year of experience in customer service or call centre environment, showcasing adaptability and resilience.
- Exceptional customer service skills, with a focus on quality and customer satisfaction.
- Excellent listening and analytical skills to diagnose issues and find effective solutions.
- Strong interpersonal skills to build rapport with diverse stakeholders.
- Proven problem-solving and negotiation skills to diffuse conflicts and achieve mutually beneficial outcomes.
- Able to thrive in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits and Opportunities:
- Competitive estimated salary range: SGD $40,000 - $60,000 per annum, depending on experience and qualifications.
- Ongoing training and development programs to enhance technical skills and professional growth.
- A supportive and inclusive work culture that values diversity and promotes work-life balance.
- Access to cutting-edge technology and tools to streamline workflows and improve productivity.
- Opportunities for career advancement and professional growth within the company.
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