Customer Service Representative
1 day ago
At RECRUIT EXPRESS PTE LTD, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team in the call centre. As a key member of our customer service team, you will be responsible for handling inbound and outbound phone calls, emails, and managing feedbacks and complaints. You will also be required to liaise with backend support to resolve issues.
About the Role:
We offer a competitive salary range of SGD 2,500 - SGD 3,200 per month, depending on experience. If you have excellent communication skills, are able to multitask, and possess a positive attitude, we encourage you to apply for this role.
Key Responsibilities:
- Handle inbound and outbound phone calls, emails, and other customer inquiries
- Manage feedbacks and complaints, and liaise with backend support to resolve issues
- Provide exceptional customer service and ensure high levels of customer satisfaction
- Meet or exceed performance targets, including response times and resolution rates
Requirements:
To succeed in this role, you will need to possess the following qualifications and skills:
- Possess at least GCE O level or Higher Nitec qualification
- Able to handle customers in a professional and courteous manner
- Good communication and interpersonal skills
- Able to commit to a minimum of 3 months
What We Offer:
As a Customer Service Representative at RECRUIT EXPRESS PTE LTD, you can expect a comprehensive benefits package, including:
- Competitive salary range of SGD 2,500 - SGD 3,200 per month
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- A range of employee benefits and perks
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