Customer Service Representative

4 weeks ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Role Summary

We are seeking an experienced Customer Service Representative to join our Aftersales Department at Harmony New Energy Auto Service (Singapore) Pte. Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction with our services.

About the Role

The successful candidate will have 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry. You will be required to work closely with our technicians, parts department, and other team members to streamline the service process and ensure that all repairs and services meet company and industry standards for quality.

Key Responsibilities

∙ Provide exceptional customer service and ensure that all customer interactions are handled professionally and promptly.
∙ Communicate repair recommendations and service options clearly and accurately to customers.
∙ Manage customer expectations and provide regular updates on repair progress and completion.
∙ Work closely with technicians to prioritize and expedite repairs and services.
∙ Identify additional service and repair opportunities and present them to customers based on vehicle inspections.
∙ Upsell and promote service packages, maintenance programs, and accessories to increase revenue and customer satisfaction.

Requirements

∙ High school diploma or equivalent; automotive certifications or technical training preferred.
∙ 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
∙ Strong communication and interpersonal skills.
∙ Ability to multitask and manage time effectively in a fast-paced environment.
∙ Basic understanding of automotive repair processes and terminology.
∙ Proficient in using service management software and office applications.

What We Offer

∙ Competitive salary range SGD $45,000 - SGD $60,000 per annum, depending on experience.
∙ Opportunities for career growth and professional development in a dynamic and supportive team environment.
∙ Comprehensive benefits package, including medical, dental, and optical coverage.

About Us

HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. is a leading provider of automotive services in Singapore, dedicated to delivering exceptional customer experiences and providing high-quality services that exceed our customers' expectations.

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