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Technical Support Specialist

2 months ago

Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our IT systems.

Key Responsibilities

  • Provide technical assistance and support to end-users in all aspects of IT, including desktop, local area network (LAN), and business applications.
  • Install and configure standard business desktop/laptop images to meet business standards.
  • Configure and install hardware and software on user desktops in a professional manner and timeframe to meet business needs.
  • Provide basic hardware and software configuration, fault finding, and problem resolution.
  • Support video and audio-conferencing systems for end-users.
  • Manage incidents and requests from customers.

Requirements

  • Have a basic understanding of desktop, LAN, WiFi, and WAN technical domains, including familiarity with a wide range of environmental components and support tools.
  • Good knowledge of computer hardware, Windows and Mac operating systems, and software applications.
  • Good understanding of mobile/smart devices, Android, and iOS.
  • Good working knowledge of video conferencing platforms, Zoom, BlueJeans, and Skype for Business.
  • Good working knowledge and experience in managing Office365 and Azure.