Technical Support Specialist
4 weeks ago
About This Role
This position is responsible for ensuring the application performance and availability at Idemia. The Technical Support Engineer will work closely with other technical teams to deliver the best quality service to our clients.
Key Responsibilities
- Resolve and escalate customer issues within service level agreements.
- Document customer problems and collaborate with development teams to provide solutions.
- Develop and implement corrective action plans for local workarounds.
- Communicate ticket resolution progress to customers.
- Update support documentation and maintain IT infrastructure.
- Perform system upgrades and on-site administration activities.
- Evaluate procedures for correct implementation.
- Conduct analysis under the guidance of a Customer Success Engineer.
About Idemia
Idemia is a global leader in identity and security solutions, serving clients in 180 countries. Our mission is to unlock the world and make it safer through cutting-edge identity technologies.
This role is part of our team dedicated to delivering high-quality services and solutions to our clients worldwide.
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