Command Centre Incident Manager

4 weeks ago


Singapore Singtel Full time

Empowering Every Generation with Singtel Networks

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

As a Command Centre Incident Manager with Singtel Networks, you will play a vital role in coordinating end-to-end incident management, ensuring that major incident processes and procedures are followed. You will achieve high levels of customer satisfaction through timely and efficient resolution of incidents.

Your Key Responsibilities:

  • Work with Shift operation manager in coordination of end-to-end incident management.
  • Drive the overall efficiency and effectiveness of the Major Incident Management process.
  • Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact.
  • Responsible for timely status update communications to stakeholders in accordance with process and procedures.

What You Need:

  • Bachelor in Information Technology.
  • Minimum 5 years' relevant experience in IT and WAN environment.
  • Experience in applications management or infrastructure operations support.
  • Extensive knowledge and experience in major incident management, problem management and event management.
  • ITIL V3 foundation certificate with experience in an ITIL based environment.

Why Singtel:

  • Hybrid work arrangements.
  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

Let's Create a Brighter Digital Future Together


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