Command Centre Incident Manager
4 weeks ago
Empowering Every Generation with Singtel Networks
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
As a Command Centre Incident Manager with Singtel Networks, you will play a vital role in coordinating end-to-end incident management, ensuring that major incident processes and procedures are followed. You will achieve high levels of customer satisfaction through timely and efficient resolution of incidents.
Your Key Responsibilities:
- Work with Shift operation manager in coordination of end-to-end incident management.
- Drive the overall efficiency and effectiveness of the Major Incident Management process.
- Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact.
- Responsible for timely status update communications to stakeholders in accordance with process and procedures.
What You Need:
- Bachelor in Information Technology.
- Minimum 5 years' relevant experience in IT and WAN environment.
- Experience in applications management or infrastructure operations support.
- Extensive knowledge and experience in major incident management, problem management and event management.
- ITIL V3 foundation certificate with experience in an ITIL based environment.
Why Singtel:
- Hybrid work arrangements.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Let's Create a Brighter Digital Future Together
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