Manager, Major Incident Management

Roles & ResponsibilitiesAbout JP MorganChase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with $2.6 trillion in assets and operations worldwide.As a Chase contract employee, you’ll be part of a company that makes a real difference every day for our customers, our...

Roles & ResponsibilitiesResponsibilities: Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment Manage Major Incidents including management of customer & internal communications, management of internal and external...

Cyber Event Response Manager Job DescriptionThe Cyber Event Response Manager is responsible for providing business-centric ICG Cyber event response. This includes managing Major Incidents and contributing to stability initiatives driven by ICG Production Support and Product Management.Key ResponsibilitiesCoordinate and communicate incident response efforts...

Roles & ResponsibilitiesResponsibilities:Incident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed...

Empowering Every Generation with Singtel Networks At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. As a Command Centre Incident Manager with Singtel...

Roles & ResponsibilitiesJob description:Incident Management: Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate periodic service reports...

Roles & ResponsibilitiesResponsibilities: Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment Manage Major Incidents including management of customer & internal communications, management of internal and external...

The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well...

Roles & ResponsibilitiesIncident Manager (IT Incident, Problem Management/ Central/ Attractive Bonus)• Location: Central Area• 5 Days work week• Permanent Role• Salary (commensurates with experience) + Attractive Bonus & BenefitsResponsibility: Lead the response to major incidents by coordinating across IT teams and ensuring timely resolution. Act...

IT Incident Management LeadPosted by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.com Client Overview:Our client is a prominent and stable player in the financial sector. Role Summary:We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that...

Roles & ResponsibilitiesIT Incident Management LeadPosted by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comClient Overview:Our client is a prominent and stable player in the financial sector.Role Summary:We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is...

Roles & ResponsibilitiesIncident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate...

Job SummaryWe are seeking a highly skilled Senior Manager, Business Continuity and Incident Management to join our team at HSBC. This role will be responsible for ensuring the effective management of business continuity and incident management programs across the organization.Key ResponsibilitiesDesign and implement business continuity and incident...

Roles & ResponsibilitiesThe Incident Manager is to closely monitor our client’s websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...

Incident Management RoleAs an Incident Management Specialist at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD, you will be responsible for coordinating efforts across L2 and L3 support teams to ensure timely incident resolution. This involves escalating cases involving process failures that delay resolution or result in SLA breaches, attending regular...

Job Title: Incident Management SpecialistCompany Overview:Mizuho Bank is a leading financial institution with a presence in Singapore for over 40 years. We provide a wide range of banking services to our customers, including corporate finance, trade finance, cash management, and more.Job Summary:We are seeking an experienced Incident Management Specialist to...

Incident Handler ManagerAs a key member of our team, the Incident Handler Manager plays a crucial role in ensuring the swift resolution of technology incidents that impact our customers. This position involves overseeing incident management processes, collaborating with support teams, and conducting post-incident reviews to identify root causes and implement...

Job SummaryAs a seasoned IT Incident Management Specialist at Mizuho Bank, you will play a critical role in ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems. Your expertise in minimizing the impact of incidents on business operations and maintaining high levels of service availability will be invaluable...

IT Incident Management LeadAt Kerry Consulting Pte Ltd, we are seeking an experienced IT Incident Management Lead to join our IT Service Management (ITSM) team. This role is critical in ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.The IT...

Roles & ResponsibilitiesIncident Handler ManagerJob posting done by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comOur Client is a leading stable firm.The Incident Handler Manager is a key role responsible for overseeing technology incidents that affect customers, ensuring quick resolutions and clear communication...