Incident Management Specialist

3 weeks ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Incident Management Role

As an Incident Management Specialist at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD, you will be responsible for coordinating efforts across L2 and L3 support teams to ensure timely incident resolution. This involves escalating cases involving process failures that delay resolution or result in SLA breaches, attending regular incident review meetings, and generating periodic service reports for stakeholders. Additionally, you will analyze incident trends to identify opportunities for improvement and ensure incidents are documented accurately according to the Incident Management process.

Problem Management Responsibilities

As a Problem Resolution Lead, you will lead root cause analysis sessions to identify fundamental issues and preventive measures, track follow-up actions to ensure timely resolution of problem tickets, and analyze and log problem tickets for future reference. You will also be responsible for ensuring that incidents are resolved efficiently and effectively, and that stakeholders are informed throughout the process.

Key Qualifications

Minimum 5 years of experience in incident and problem management within a large organization, excellent communication skills, and excellent interpersonal abilities to manage customer relationships effectively. Analytical mindset with the ability to navigate complex technical and process-related issues, self-driven, and capable of working independently. Experience in a regulated industry and ITIL 4 certification are a plus. Experience with ServiceNow is also a plus. Tell Employers What Skills You Have

Problem and Incident Management, Incident Support, Application Development, Root Cause Analysis, ITIL service management, ITIL, ServiceNow, Incident Management, IT Application, Technical Support

  • Singapore Mizuho Bank Full time

    Mizuho Bank Job DescriptionAbout the RoleMizuho Bank Ltd is the banking subsidiary of Mizuho Financial Group of Japan, one of the world's largest financial service providers. As an IT Incident Management Specialist, you will play a critical role in ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.Key...


  • Singapore Mizuho Bank Full time

    Mizuho Bank is seeking an experienced IT Incident Management Specialist to join our team in Singapore. As a key member of our IT department, you will be responsible for ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.The ideal candidate will have a proven track record of incident management experience,...


  • Singapore SCIENTE INTERNATIONAL PTE. LTD. Full time

    Job Title: Incident Resolution SpecialistAt SCIENTE INTERNATIONAL PTE. LTD., we are seeking an Incident Resolution Specialist to join our team. This role is responsible for overseeing the incident management process to ensure that incidents are promptly addressed and resolved.The ideal candidate will have a strong analytical mindset, excellent communication...


  • Singapore The Edge Partnership Full time

    About The Edge PartnershipThe Edge Partnership is a dynamic organization dedicated to delivering exceptional incident management services. We strive for excellence in our work and foster a collaborative environment that encourages growth and innovation.Job SummaryWe are seeking an experienced Incident Resolution Specialist to join our team. This role...


  • Singapore Mizuho Bank Full time

    Job SummaryMizuho Bank is seeking a skilled IT Incident Management Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.Key Responsibilities:Investigate and analyze incidents to determine their root cause and...


  • Singapore TikTok Full time

    About the role:As a Global Incident Management Specialist at TikTok, you will be part of the trust and safety team responsible for ensuring the integrity of user-generated content.The ideal candidate will have 1-3 years of experience in Trust & Safety, with a strong background in incident management, operations management, or risk management. You will...


  • Singapore Kerry Consulting Pte Ltd Full time

    Incident Handler ManagerAs a key member of our team, the Incident Handler Manager plays a crucial role in ensuring the swift resolution of technology incidents that impact our customers. This position involves overseeing incident management processes, collaborating with support teams, and conducting post-incident reviews to identify root causes and implement...


  • Singapore ITCAN PTE. LIMITED Full time

    Job Title: Cybersecurity Specialist - Incident ResponderAbout the Role:We are seeking an experienced Cybersecurity Specialist to join our team as an Incident Responder. As a key member of our Security Operations Center (SOC), you will be responsible for monitoring security sensors, reviewing logs, and identifying network anomalies or intrusions.Duties and...

  • Digital Forensics

    3 weeks ago


    Singapore ST ENGINEERING INFO-SECURITY PTE. LTD. Full time

    Job Title: Digital Forensics & Incident Response SpecialistST ENGINEERING INFO-SECURITY PTE. LTD. is a leading provider of cybersecurity solutions, and we are seeking a highly skilled Digital Forensics & Incident Response Specialist to join our team.Key Responsibilities:Conduct comprehensive digital forensic investigations of security incidents, including...


  • Singapore Changi Airport Group Full time

    About the RoleThe Digital Forensics and Incident Response (DFIR) specialist is responsible for executing our digital forensics and incident response protocols to conduct in-depth investigations and analysis to understand the scope and impact of security breaches and implement measures for effective mitigation and recovery.During peace time, the specialist...

  • IT Incident Manager

    3 weeks ago


    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Incident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed...

  • IT Incident Manager

    1 week ago


    Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...

  • Incident manager

    2 weeks ago


    Singapore The Edge Partnership Holdings, Hong Kong Limited Full time

    Our client, a prestigious MNC leading the way in Digital Transformation, is seeking an experienced Incident Manager to join the team on a 2-year contract, with the potential for renewal or conversion to a permanent role. In this position, you will play a critical role in managing incidents, ensuring swift resolution, and improving incident management...


  • Singapore Careerally Pte Ltd Full time

    Key Highlights: Permanent Position Up to $12,000 + Bonus + comprehensive benefits package As a Major Incident Manager, you will be responsible for overseeing and managing high-priority incidents to ensure swift resolution, minimizing business impact. This role requires excellent communication, leadership, and problem-solving skills, ensuring that incidents...


  • Singapore IHiS Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Engineer to join our team as an Incident Response Specialist. The successful candidate will be responsible for monitoring and analyzing security systems, maintaining data sources, and responding to security incidents.ResponsibilitiesSecurity Monitoring and AnalysisPerform regular audits and reviews of...


  • Singapore Facebook Full time

    The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms. By leveraging cross-functional...


  • Singapore The Edge Partnership Full time

    Key ResponsibilitiesDrive swift incident resolution and coordinate with L2/L3 support teams to ensure seamless service delivery.Elevate cases to prevent SLA breaches and minimize downtime.Participate in regular incident review meetings and generate periodic service reports for stakeholders to foster transparency.Analyze incident trends and monitor Incident...

  • Incident manager

    2 weeks ago


    Singapore Just After Midnight Pte. Ltd. Full time

    The Incident Manager is to closely monitor our client’s websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients. When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director, facilitating the resolution...


  • Singapore The Edge Partnership Full time

    Key ResponsibilitiesDrive the prompt resolution of incidents and coordinate with support teams to minimize downtime and prevent service disruptions.Evaluate and escalate cases to prevent breaches of service level agreements and delays.Participate in regular incident review meetings and generate periodic reports for stakeholders to ensure transparency and...


  • Singapore The Edge Partnership Full time

    Key ResponsibilitiesDrive prompt incident resolution and collaborate with support teams to ensure minimal downtime.Elevate critical cases to prevent service disruptions and delays.Participate in regular incident review sessions and produce periodic service reports for stakeholders.Analyze incident trends and monitor Incident Management KPIs to optimize...