Operations Technology Commander

2 weeks ago


Singapore OCBC Bank Full time
Job Summary

We are seeking an experienced Operations Technology Commander to oversee the overall system health and cyber security operations of our Group.

Main Responsibilities
  • In charge of on-site monitoring and support teams, assume command and control of extended support teams in times of incidents
  • Ensures checks on key system & cyber health indicators based on Standard Operating Procedures
  • Proactively reviews business volumes and trends for abnormalities, takes early prevention actions to avoid service disruptions
  • Major Incident Management
  • Digests, correlates and analyzes information, events from multiple sources including monitoring events, users and cyber security alerts
  • Assesses impact of incidents and works out workarounds & contingencies
  • Acts as single point of command & control regionally to direct on-site staff to ensure events, incidents, and situations are handled and resolved promptly, and where necessary, escalates to and directs extended support teams
  • Tracks progress and drives early service restoration
  • Alerts stakeholders timely, including senior management, on progress of incidents
  • Tracks the service restoration progress and escalates to senior management to activate crisis management if there is a potential breach in SLA
  • Identifies gaps to monitoring and tracks to completion these gaps
  • Identifies areas of improvements in problem restoration
  • Performs regular drills to improve on incident handling
Requirements
  • Possess interpersonal and communications skills through written and oral communication required to effectively interface with senior management, support & recovery team and monitoring operators
  • Active listening skills, situational awareness and attention to details
  • Strong cognitive skills to handle the steep learning curve required in our complex environment
  • Strong analytical skills to process multiple channels of information and ability to make correct judgments
  • Willing and able to work shift hours (24x7) that include weekends
  • Works well under pressure, ability to multi-task and adapt to changing circumstances
  • Works independently with minimal supervision
  • Self-motivated individual with positive attitude that can accept unforeseen challenges, crises and sometime disruptions to work life and personal life as part of the role
  • Preferably with experience in major incident management, knowledge of banking services and ITIL trained
Location and Schedule

Primary Location: Singapore

Job: Technology Solutions

Organization: Group Technology Services

Schedule: Permanent

Full-time

Estimated Salary: SGD 120,000 - 180,000 per annum



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