VP, Senior Command Center Specialist, CTO Applications, Group Technology
4 weeks ago
Group Technology and Operations (T&O) at DBS Bank Limited drives operational excellence through strategic focus on productivity, quality & control, technology, people capability and innovation. We manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Responsibilities- Lead the incident management process with various departments, stakeholders, and vendors, respond to incidents, and restore the bank's services and business to normal operations.
- Prioritize incidents according to urgency on the bank's business, oversee the incident management process, and manage team members and stakeholders involved in resolving the incident.
- Ensure timely notification and escalation to management and stakeholders, and ensure that the right level of attention is being accorded.
- Reroute misdirected incidents, escalate issues in a timely and appropriate manner, and manage exceptions and deviations.
- Proactively identify issues through incident and problem trending analysis, assist in workaround resolution, improve Mean Time To Detect (MTTD) and Mean Time To Repair (MTTR), and prevent reoccurrence of alerts and incidents.
- Enhance operational productivity through process automation, establish and maintain a strong working relationship between Technology and Operations (TS) and Line of Business, and align our IT strategy with the bank's business needs and objectives.
- Bachelor's Degree in Information Technology, System Engineering or a related field.
- Strong Knowledge of IT Service Management, ITIL and COBIT.
- Strong problem solving, analytical and time management skills.
- Working experience in IT Systems and IT software in a banking environment will be an added advantage.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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