Incident management associate
2 months ago
Make an Impact by: Command Centre (incident managers, incident coordinators) working with Shift operation manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents Drive the overall efficiency and effectiveness of the Major Incident Management process Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner initiating escalation procedures as appropriate. Works and assist Incident Management chair in all major incident conference calls or war rooms gathering all updates/information from recovery lead/ service owner / subject matter expert. Responsible for timely status update communications to stakeholders in accordance with process and procedures. Skills for Success: Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience. Minimum 5 years’ relevant experience in IT and WAN environment Experience in applications management or infrastructure operations support Extensive knowledge and experience in major incident management, problem management and event management ITIL V3 foundation certificate with experience in an ITIL based environment and a deep understanding of ITIL v3 processes Ability to lead, influence and coordinate resources to achieve results Proven analytical and problem-solving skills Autonomous and self-motivated Excellent relationship building and management skills Excellent communication (verbal and written) skills Strong influencing and persuasive ability Effective presentation skills Demonstrates initiative and a commitment to continuous improvement Ability to perform under pressure Flexibility in approach to problem solving Your Career Growth Starts Here. Apply Now #J-18808-Ljbffr
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Incident management associate
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
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Incident management associate
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
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Incident management associate
4 weeks ago
Singapore Singtel Group Full timeSelect how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...
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Incident management associate
2 weeks ago
Singapore Singapore Telecommunications Limited. Full timeAt Singtel, webelieve in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
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Incident manager
2 weeks ago
Singapore Volt Service Corporation Pte Ltd Full timeIncident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate periodic service reports for...
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IT Incident Manager
1 month ago
Singapore AZQORE SA SINGAPORE BRANCH Full timeRoles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...
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Incident Manager
1 week ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full timeRoles & ResponsibilitiesRole: Incident and Problem ManagerMission: Ensure seamless IT service delivery by swiftly resolving technology incidents and implementing proactive measures to prevent future disruptions.Key Accountabilities: Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize...
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Incident Manager
3 months ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full timeRoles & ResponsibilitiesRole: Incident and Problem ManagerMission: Ensure seamless IT service delivery by swiftly resolving technology incidents and implementing proactive measures to prevent future disruptions.Key Accountabilities: Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize...
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Incident manager
2 months ago
Singapore The Edge Partnership Holdings, Hong Kong Limited Full timeOur client, a prestigious MNC leading the way in Digital Transformation, is seeking an experienced Incident Manager to join the team on a 2-year contract, with the potential for renewal or conversion to a permanent role. In this position, you will play a critical role in managing incidents, ensuring swift resolution, and improving incident management...
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Technology incident manager
4 days ago
Singapore Careerally Full timeTechnology Incident Manager (Major Incident) About the job Technology Incident Manager (Major Incident) Key Highlights: Permanent Position Up to $12,000 + Bonus + comprehensive benefits package As a Major Incident Manager, you will be responsible for overseeing and managing high-priority incidents to ensure swift resolution, minimizing business impact. This...
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Careerally | Technology Incident Manager
6 days ago
Singapore Careerally Full timeTechnology Incident Manager (Major Incident)About the job Technology Incident Manager (Major Incident)Key Highlights: Permanent Position Up to $12,000 + Bonus + comprehensive benefits package As a Major Incident Manager, you will be responsible for overseeing and managing high-priority incidents to ensure swift resolution, minimizing business impact. This...
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Incident Management Professional
4 weeks ago
Singapore The Edge Partnership Full time**About The Edge PartnershipWe are a dynamic and innovative organization dedicated to delivering exceptional services.**Job Summary:** We are seeking an experienced Incident Manager to join our team. The successful candidate will be responsible for driving quick resolution of incidents, coordinating with L2/L3 support teams, escalating cases to prevent SLA...
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Incident Management Expert
2 weeks ago
Singapore SCIENTE INTERNATIONAL PTE. LTD. Full timeAbout the RoleWe are seeking a seasoned Incident Management Expert to oversee the incident management process within our organization.This critical role involves ensuring that incidents are promptly addressed and resolved, minimizing downtime and maintaining business continuity.The successful candidate will possess strong analytical skills, effective...
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Incident & problem manager
2 weeks ago
Singapore Secur Solutions Group Full timePosition Overview The role primarily manages all major technology incident that has a severe business impact to BCS customers, driving resolution and ensuring key stake holders are updated timely. He/she will run post incident review under problem management process to determine root cause, lesson learned and driving closure of corrective and preventive...
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Incident Management Professional
4 weeks ago
Singapore The Edge Partnership Full timeThe Edge Partnership is seeking a skilled Incident Management Professional to join our team. This exciting opportunity offers a competitive salary of $95,000 - $110,000 per annum.About the RoleWe are looking for an experienced professional who can drive quick resolution of incidents and coordinate with L2/L3 support teams. The ideal candidate will have 5+...
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Incident Management Specialist
3 weeks ago
Singapore SCIENTE INTERNATIONAL PTE. LTD. Full timeWe are seeking a highly skilled Incident Manager to join our team at SCIENTE INTERNATIONAL PTE. LTD.Job SummaryThe ideal candidate will have a strong background in IT and experience in managing complex incident scenarios.We estimate the salary for this role to be around $120,000 - $150,000 per annum, depending on experience.Key ResponsibilitiesLead root...
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Incident Management Specialist
2 months ago
Singapore Mizuho Bank Full timeMizuho Bank Job DescriptionAbout the RoleMizuho Bank Ltd is the banking subsidiary of Mizuho Financial Group of Japan, one of the world's largest financial service providers. As an IT Incident Management Specialist, you will play a critical role in ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.Key...
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IT Incident Management Specialist
1 month ago
Singapore Mizuho Bank Full timeMizuho Bank is seeking an experienced IT Incident Management Specialist to join our team in Singapore. As a key member of our IT department, you will be responsible for ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.The ideal candidate will have a proven track record of incident management experience,...
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Risk operations manager
3 weeks ago
Singapore Aspireapp.com Full timeAspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSMEs to realize their full potential. Founded in 2018, Aspire has raised over USD 300 M+ across equity and debt from world-class...
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Network Analyst
2 weeks ago
Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time $4,000 - $8,000Executive SummarySmart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including...