Incident Management Expert

2 weeks ago


Singapore SCIENTE INTERNATIONAL PTE. LTD. Full time
About the Role

We are seeking a seasoned Incident Management Expert to oversee the incident management process within our organization.

This critical role involves ensuring that incidents are promptly addressed and resolved, minimizing downtime and maintaining business continuity.

The successful candidate will possess strong analytical skills, effective communication abilities, and experience in ITIL incident management principles and best practices.

About the Job

Job Summary: We are looking for an experienced Incident Manager who can lead our incident management team to ensure timely resolution of incidents.

Key Responsibilities:

  • Lead root cause analysis sessions to identify fundamental issues and preventive measures.
  • Track follow-up actions to ensure timely resolution of problem tickets.
  • Analyze and log problem tickets for future reference.
  • Serve as the gatekeeper for all known errors.
  • Monitor and report on Problem Management KPIs.
  • Coordinate efforts across L2 and L3 support teams for timely incident resolution.
  • Escalate cases involving process failures that delay resolution or result in SLA breaches.
  • Attend regular incident review meetings to ensure open incidents are addressed promptly.
  • Generate periodic service reports for stakeholders.
  • Analyze incident trends to identify opportunities for improvement.
  • Ensure incidents are documented accurately according to the Incident Management process.
  • Conduct reviews of major incidents to capture insights and finalize improvement actions.

Requirements:

  • Bachelor's degree in computer science, information technology, or related field.
  • At least 5 years of experience in Incident Management.
  • Comprehensive knowledge of ITIL incident management principles and best practices.
  • Proficient in using incident management tools and systems.
  • Strong analytical, problem-solving, and communication skills.

Salary: $80,000 - $100,000 per annum (dependent on experience).

Location: Singapore.



  • Singapore LRQA Full time

    Cybersecurity Incident Response Expert RoleWe are seeking a highly skilled Cybersecurity Incident Response Expert to join our Defensive Security Services (DSS) team at LRQA Nettitude in Singapore. As an expert in this field, you will deliver incident response engagements and professional services to existing and new/emergency customers.

  • IT Incident Manager

    1 month ago


    Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...


  • Singapore Sygnia Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...


  • Singapore Sygnia, Inc. Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...


  • Singapore Mizuho Bank Full time

    Job Title: IT Incident Management Specialist - High Availability ExpertSalary: $120,000 - $150,000 per annumAbout UsMizuho Bank is a leading financial institution with over 40 years of presence in Singapore. We provide banking services to more than 2,000 customers and operate with a staff strength of over 700.Job DescriptionAs an IT Incident Management...


  • Singapore Sygnia Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...


  • Singapore Singapore Telecommunications Limited. Full time

    Make an Impact by: Command Centre (incident managers, incident coordinators) working with Shift operation manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents Drive the overall...


  • Singapore Singtel Full time

    At Singtel, our diverse workforce drives innovation and customer connection. We aim for a fair, performance-based work culture that's inclusive and collaborative.Our Singtel Networks team is transforming to empower the digital generation. We're introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security, and...


  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Sygnia, Inc. Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...


  • Singapore SMM PTE. LTD. Full time

    Job Description:SMM PTE. LTD. is seeking a highly skilled Fire Safety Expert to join our team as a Senior Technical Executive FM. In this role, you will be responsible for ensuring the highest level of fire safety and protection within our premises.About the Role:As a Senior Technical Executive FM, you will be responsible for incident control, management,...


  • Singapore QES MANAGEMENT PTE LTD Full time

    About QES Management PTE LTDQES Management PTE LTD is a leading organization in the field of workplace safety and health.Job Title: Safety Professional Lead - Compliance Expert'The estimated salary for this role is SGD 90,000 per annum, based on industry standards in Singapore.'About the RoleWe are seeking an experienced Safety Professional Lead -...

  • Incident manager

    2 weeks ago


    Singapore Volt Service Corporation Pte Ltd Full time

    Incident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate periodic service reports for...


  • Singapore RECRUIT EXPERT PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Quality Assurance Expert to join our team at RECRUIT EXPERT PTE. LTD. The ideal candidate will have a strong background in quality management and assurance, with experience in the aviation or marine industries.The successful candidate will be responsible for establishing, maintaining, and improving our Quality...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...


  • Singapore Singapore Telecommunications Limited. Full time

    At Singtel, webelieve in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Cybersecurity Expert

    4 weeks ago


    Singapore Snaphunt Full time

    About SnaphuntSnaphunt has established itself as a niche player in connecting various applications, bridging the gap between mobile and web frontends to traditional ERP systems through middleware. Its unique value proposition lies in its expertise and ability to facilitate seamless cross-application connectivity.As an outsourced IT arm, Snaphunt has built a...

  • Incident Manager

    1 week ago


    Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Incident and Problem ManagerMission: Ensure seamless IT service delivery by swiftly resolving technology incidents and implementing proactive measures to prevent future disruptions.Key Accountabilities: Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize...

  • Incident Manager

    3 months ago


    Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Incident and Problem ManagerMission: Ensure seamless IT service delivery by swiftly resolving technology incidents and implementing proactive measures to prevent future disruptions.Key Accountabilities: Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize...