IT Major Incident Manager

1 month ago


Singapore Singtel Full time

At Singtel, our diverse workforce drives innovation and customer connection. We aim for a fair, performance-based work culture that's inclusive and collaborative.

Our Singtel Networks team is transforming to empower the digital generation. We're introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security, and more. Join us in building the networks of tomorrow and empowering every generation to live, work, and play in new ways.

Make an Impact by:

  • Coordinating with Shift operation managers for end-to-end incident management, ensuring timely and efficient resolution of incidents.
  • Driving the efficiency and effectiveness of the Major Incident Management process.
  • Actively managing major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impact and efficient resolution.
  • Collaborating with Incident Management chairs in major incident conference calls or war rooms, gathering updates from recovery leads, service owners, and subject matter experts.
  • Providing timely status update communications to stakeholders according to process and procedures.

Skills for Success:

  • Degree in Telecommunication, Computer Science, or Computer Engineering, or Diploma with relevant experience.
  • Minimum 5 years' relevant experience in IT and WAN environments.
  • Experience in applications management or infrastructure operations support.
  • Extensive knowledge and experience in major incident management, problem management, and event management.
  • ITIL V3 foundation certificate with experience in an ITIL-based environment and a deep understanding of ITIL v3 processes.
  • Leadership, influence, and coordination skills.
  • Proven analytical and problem-solving skills.
  • Autonomy, self-motivation, and excellent relationship-building skills.
  • Excellent communication (verbal and written) skills.
  • Strong influencing and persuasive ability.
  • Effective presentation skills.
  • Demonstrated initiative and commitment to continuous improvement.
  • Ability to perform under pressure.
  • Flexibility in approach to problem-solving.


  • Singapore Careerally Full time

    Technology Incident Manager (Major Incident) About the job Technology Incident Manager (Major Incident) Key Highlights: Permanent Position Up to $12,000 + Bonus + comprehensive benefits package As a Major Incident Manager, you will be responsible for overseeing and managing high-priority incidents to ensure swift resolution, minimizing business impact. This...


  • Singapore CAREERALLY PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders. Act as the central point of contact during incidents, providing regular updates, setting action plans, and tracking progress to resolution. Drive post-incident...


  • Singapore Careerally Full time

    Technology Incident Manager (Major Incident)About the job Technology Incident Manager (Major Incident)Key Highlights: Permanent Position Up to $12,000 + Bonus + comprehensive benefits package As a Major Incident Manager, you will be responsible for overseeing and managing high-priority incidents to ensure swift resolution, minimizing business impact. This...

  • Major incident

    4 weeks ago


    Singapore Careerally Pte Ltd Full time

    Key Highlights: Central Location Permanent Position Opportunity to work with a dynamic, industry-leading company Up to $10,000 + Bonus + comprehensive benefits package Responsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders. Act as the central...

  • Major Incident

    1 week ago


    Singapore CAREERALLY PTE. LTD. Full time

    Roles & ResponsibilitiesKey Highlights: Central Location Permanent Position Opportunity to work with a dynamic, industry-leading company Up to $10,000 + Bonus + comprehensive benefits packageResponsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with...

  • Major Incident

    3 weeks ago


    Singapore CAREERALLY PTE. LTD. Full time

    Roles & ResponsibilitiesKey Highlights: Central Location Permanent Position Opportunity to work with a dynamic, industry-leading company Up to $10,000 + Bonus + comprehensive benefits packageResponsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with...


  • Singapore Careerally Pte Ltd Full time

    Key Highlights: Central Location Permanent Position Opportunity to work with a dynamic, industry-leading company Up to $10,000 + Bonus + comprehensive benefits package Responsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders. Act as the central...


  • Singapore Singapore Telecommunications Limited. Full time

    Make an Impact by: Command Centre (incident managers, incident coordinators) working with Shift operation manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents Drive the overall...


  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Citi Full time

    Cyber Event Response Manager Job DescriptionThe Cyber Event Response Manager is responsible for providing business-centric ICG Cyber event response. This includes managing Major Incidents and contributing to stability initiatives driven by ICG Production Support and Product Management.Key ResponsibilitiesCoordinate and communicate incident response efforts...

  • Incident manager

    2 weeks ago


    Singapore Volt Service Corporation Pte Ltd Full time

    Incident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate periodic service reports for...


  • Singapore CAREERALLY PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Incident Manager to join our team at CAREERALLY PTE. LTD.Company OverviewCAREERALLY PTE. LTD. is a dynamic and industry-leading company that offers a range of exciting career opportunities.SalaryThe estimated salary for this position is up to $10,000 + Bonus + comprehensive benefits package.Job...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment Manage Major Incidents including management of customer & internal communications, management of internal and external...


  • Singapore Secur Solutions Group Full time

    Position Overview The role primarily manages all major technology incident that has a severe business impact to BCS customers, driving resolution and ensuring key stake holders are updated timely. He/she will run post incident review under problem management process to determine root cause, lesson learned and driving closure of corrective and preventive...

  • IT Incident Manager

    1 month ago


    Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...


  • Singapore Singapore Telecommunications Limited. Full time

    At Singtel, webelieve in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment Manage Major Incidents including management of customer & internal communications, management of internal and external...


  • Singapore Citi Full time

    The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well...