Major Incident Manager

1 month ago


Singapore CAREERALLY PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders.
  • Act as the central point of contact during incidents, providing regular updates, setting action plans, and tracking progress to resolution.
  • Drive post-incident reviews, documenting outcomes, lessons learned, and corrective actions.
  • Problem Management: Conduct root cause analysis on recurring issues, working with technical teams to implement permanent solutions and minimize service disruptions.
  • Track and manage problem resolution timelines, ensuring thorough follow-through and effective closure of identified problems.
  • Process Improvement: Identify opportunities to enhance incident and problem management processes, leveraging best practices to improve efficiency and reduce response times.
  • Stakeholder Communication: Prepare regular reports and performance metrics on incident and problem management activities for senior leadership and relevant stakeholders.

Requirements:

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Min 5 years of experience in major incident roles within a complex IT environment.
  • Strong understanding of ITIL frameworks and IT service management best practices.
  • Excellent problem-solving and decision-making skills.
  • Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
  • ITIL v3/v4 certification preferred
  • Excellent problem-solving, analytical, and communication skills.

Interested candidate please send your detailed resume to jiahuihan@careerally.com.sg


Careerally Pte Ltd | EA Licence: 24C2215

EA Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919


Tell employers what skills you have

Problem and Incident Management
IT Service Management
Leadership
Incident Command
Change Management
Process Improvement
Service Management
Mainframe
Root Cause Analysis
Information Technology
IT Operations
incident management services
JIRA
Problem Management
ITIL
ServiceNow
Incident & Problem
Incident Management

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