Careerally Pte Ltd | Major Incident

1 week ago


Singapore Careerally Pte Ltd Full time

Key Highlights:
Central Location
Permanent Position
Opportunity to work with a dynamic, industry-leading company
Up to $10,000 + Bonus + comprehensive benefits package
Responsibilities:
Major Incident Management:
Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders.
Act as the central point of contact during incidents, providing regular updates, setting action plans, and tracking progress to resolution.
Drive post-incident reviews, documenting outcomes, lessons learned, and corrective actions.
Problem Management:
Conduct root cause analysis on recurring issues, working with technical teams to implement permanent solutions and minimize service disruptions.
Track and manage problem resolution timelines, ensuring thorough follow-through and effective closure of identified problems.
Process Improvement:
Identify opportunities to enhance incident and problem management processes, leveraging best practices to improve efficiency and reduce response times.
Stakeholder Communication:
Prepare regular reports and performance metrics on incident and problem management activities for senior leadership and relevant stakeholders.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Min 5 years of experience in major incident roles within a complex IT environment.
Strong understanding of ITIL frameworks and IT service management best practices.
Excellent problem-solving and decision-making skills.
Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
ITIL v3/v4 certification preferred.
Excellent problem-solving, analytical, and communication skills.
Interested applicants, please submit an updated resume in MS format via the
Apply
button.
Position and remuneration will be commensurate with skills and experience. We regret that only short-listed candidates will be contacted.
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