Senior IT Service Management Lead

3 weeks ago


Singapore CAREERALLY PTE. LTD. Full time

Discover a career-defining opportunity with CAREERALLY PTE. LTD.

About the Role

We are seeking an exceptional Senior IT Service Management Lead to join our dynamic team. This pivotal position requires a seasoned professional with expertise in major incident management, problem solving, and process improvement.

Key Responsibilities

The successful candidate will be responsible for:

  • Leading the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders.
  • Acting as the central point of contact during incidents, providing regular updates, setting action plans, and tracking progress to resolution.
  • Driving post-incident reviews, documenting outcomes, lessons learned, and corrective actions.
  • Conducting root cause analysis on recurring issues, working with technical teams to implement permanent solutions and minimize service disruptions.
  • Tracking and managing problem resolution timelines, ensuring thorough follow-through and effective closure of identified problems.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in major incident roles within a complex IT environment.
  • A strong understanding of ITIL frameworks and IT service management best practices.
  • Excellent problem-solving and decision-making skills.
  • Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
  • ITIL v3/v4 certification is highly desirable.
About Us

CAREERALLY PTE. LTD. is a dynamic industry-leading company that offers a comprehensive benefits package, including up to $10,000 + bonus. We are committed to fostering a collaborative and innovative work environment.

If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply. Please submit your updated resume in MS format via the Apply button.


  • Senior sales manager

    2 months ago


    Singapore PARK Senior Villas Chandler Full time

    We are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...


  • Singapore Loving Heart Multi-Service Centre Full time

    Job DescriptionWe are seeking an experienced and dynamic Senior Programme Manager to lead the strategic direction of our Active Ageing Centre. As a key member of our team, you will be responsible for managing centre operations, developing community outreach plans, and overseeing programme rollouts.Key Responsibilities:Lead regular reviews, planning, and...


  • Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled Financial Planning and Strategy Lead to join our team at LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.Job SummaryThis is an exciting opportunity for a senior finance professional to lead the development and implementation of financial planning and strategy across our organization. As Financial Planning and Strategy...


  • Singapore CIVIL SERVICE CLUB Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Jackpot Executive to join our team at the Civil Service Club.About the RoleThis is a senior management position that requires a strong leadership background, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Assistant...

  • Care Services Manager

    3 weeks ago


    Singapore Ling Kwang Home For Senior Citizens Full time

    About Ling Kwang Home For Senior CitizensLing Kwang Home For Senior Citizens is a leading healthcare provider dedicated to delivering exceptional care and support services to our residents.Job Title: Care Services ManagerWe are seeking an experienced and compassionate Care Services Manager to join our team. As a key member of our management team, you will...


  • Singapore Ling Kwang Home For Senior Citizens Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Nursing Home Manager to join our team at Ling Kwang Home For Senior Citizens.Key Responsibilities:To lead the nursing team in providing high-quality care to residents, ensuring compliance with legal, professional, and ENHS standards.To manage the day-to-day operations of the nursing home,...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    About the JobAre you a seasoned professional with expertise in testing services? Do you have experience in managing teams and overseeing the delivery of testing services? We are seeking a Senior Testing Services Manager to join our team at A-IT Software Services Pte Ltd. This is an exciting opportunity to work with a reputable company and contribute to the...


  • Singapore SASCO SENIOR CITIZENS' HOME Full time

    We are seeking an experienced Administrative Support professional to join our team at SASCO SENIOR CITIZENS' HOME. This is a unique opportunity to provide administrative assistance to social work teams, ensuring seamless case management and client care.Job DescriptionThis role involves:Providing administrative support to social work teams, including...


  • Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Job OverviewWe are seeking a skilled Senior Service Coordinator to join our team at LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE). The successful candidate will play a crucial role in ensuring the frequency, reliability, and quality of our Befriending service to alleviate loneliness and enhance the lives of socially isolated Seniors.About the RoleThis...


  • Singapore LEAD GENERAL INTERNATIONAL HOLDINGS PTE. LTD. Full time

    Job OverviewLEAD GENERAL INTERNATIONAL HOLDINGS PTE. LTD. is seeking a highly skilled Senior Restaurant Operations Manager to lead our team and drive business growth.About the RoleThe successful candidate will be responsible for overseeing daily restaurant operations, ensuring exceptional customer experiences, and achieving financial targets.Key...


  • Singapore Loving Heart Multi-Service Centre Full time

    About Loving Heart Multi-Service CentreLoving Heart Multi-Service Centre is a reputable organization dedicated to providing quality services to seniors in our community.Job Title: Program Manager, Elderly ServicesJob SummaryWe are seeking an experienced and compassionate Program Manager, Elderly Services to lead the daily operations of our Active Ageing...


  • Singapore SASCO SENIOR CITIZENS' HOME Full time

    About the RoleWe are seeking a dedicated and compassionate Social Worker to join our team at SASCO SENIOR CITIZENS' HOME. In this role, you will be responsible for providing direct social work case management, counseling, and support to our clients and their families.Job PurposeTo provide high-quality social work services to our clients, including conducting...


  • Singapore Tampa Gardens Senior Living Full time

    Who We Are At OKX, we believe our future is reshaped with technology. As one of the world's leading cryptocurrency spot and derivatives exchanges, OKX uses innovative blockchain technology to redefine the financial ecosystem. With millions of global users and an array of diverse and sophisticated products, solutions, and trading tools, we strive to...


  • Singapore IDAS SERVICE PRIVATE LIMITED Full time

    Job Title: Senior Operations ManagerWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at IDAS SERVICE PRIVATE LIMITED. As a Senior Operations Manager, you will be responsible for overseeing the day-to-day operations of the company, ensuring that all tasks are completed efficiently and effectively.About the Role:Plan...


  • Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Summary:We are seeking an experienced Senior Operations Manager - Customer Service to join our team at RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.About the Role:This is a challenging and rewarding opportunity for a customer-focused professional who can lead and manage our customer service operations, ensuring excellent communication with our...


  • Singapore INTEGRATED PROPERTY MANAGEMENT PTE LTD Full time

    Job Title: Senior Operations Manager - Cleaning ServicesAbout the RoleWe are seeking an experienced and skilled Senior Operations Manager to lead our cleaning services team in Singapore. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of cleaning services to our clients.The ideal candidate will have at least 5...


  • Singapore AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Senior Accounts Executive to join our team at AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD.


  • Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Job SummaryWe are seeking an experienced Senior Gerontology Manager to lead our Eldercare Centre in Singapore. The successful candidate will be responsible for overseeing the daily operations, managing staff, and developing strategies to serve the needs of seniors.About UsLions Befrienders Service Association (Singapore) is a reputable organization dedicated...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    At TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...

  • Service Delivery Lead

    3 weeks ago


    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time $6,500 - $13,000

    Executive Summary Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including...