Senior IT Service Management Lead
3 weeks ago
Discover a career-defining opportunity with CAREERALLY PTE. LTD.
About the RoleWe are seeking an exceptional Senior IT Service Management Lead to join our dynamic team. This pivotal position requires a seasoned professional with expertise in major incident management, problem solving, and process improvement.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Leading the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders.
- Acting as the central point of contact during incidents, providing regular updates, setting action plans, and tracking progress to resolution.
- Driving post-incident reviews, documenting outcomes, lessons learned, and corrective actions.
- Conducting root cause analysis on recurring issues, working with technical teams to implement permanent solutions and minimize service disruptions.
- Tracking and managing problem resolution timelines, ensuring thorough follow-through and effective closure of identified problems.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in major incident roles within a complex IT environment.
- A strong understanding of ITIL frameworks and IT service management best practices.
- Excellent problem-solving and decision-making skills.
- Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
- ITIL v3/v4 certification is highly desirable.
CAREERALLY PTE. LTD. is a dynamic industry-leading company that offers a comprehensive benefits package, including up to $10,000 + bonus. We are committed to fostering a collaborative and innovative work environment.
If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply. Please submit your updated resume in MS format via the Apply button.
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