Senior Restaurant Operations Manager
2 days ago
Job Overview
LEAD GENERAL INTERNATIONAL HOLDINGS PTE. LTD. is seeking a highly skilled Senior Restaurant Operations Manager to lead our team and drive business growth.
About the Role
The successful candidate will be responsible for overseeing daily restaurant operations, ensuring exceptional customer experiences, and achieving financial targets.
Key Responsibilities:
- Operational Excellence: Develop and implement operating policies and procedures, monitor food quality, hygiene, and customer service standards.
- Team Leadership and Development: Recruit, train, and manage staff, foster a positive work environment, and promote teamwork and staff engagement.
- Financial Management: Prepare and manage budgets, analyze sales reports, and develop strategies to achieve financial targets.
- Customer Experience: Ensure outstanding customer service to enhance guest satisfaction, address customer complaints, and resolve issues promptly and professionally.
- Marketing and Business Development: Collaborate with the marketing team to develop promotional campaigns and special events, build and maintain relationships with customers, suppliers, and partners.
Required Skills and Qualifications:
- Education and Experience: Bachelor's degree in hospitality management, business, or a related field (preferred), minimum of 5 years of experience in restaurant management, with at least 2 years in a General Manager role.
- Skills and Competencies: Strong leadership and team-building skills, excellent problem-solving and decision-making abilities, in-depth knowledge of restaurant operations, food safety, and customer service standards, financial acumen, proficient in POS systems and basic office software.
Benefits
LEAD GENERAL INTERNATIONAL HOLDINGS PTE. LTD. offers a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus additional benefits and incentives.
Estimated Salary Range: $95,000 - $105,000 per annum
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