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Desktop Support Specialist

2 months ago

Singapore MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and operations services to our users.

**Key Responsibilities:**

  • Provide IT technical support and operations services to ensure seamless system usage.
  • Troubleshoot laptop/desktop, software, and email issues to resolve user queries.
  • Offer a helpdesk service for users' enquiries and technical issue reporting through phone and email support.
  • Assess technical issues and escalate unsolved cases to other teams within the stated SLA timing.
  • Familiarize yourself with networking concepts to provide effective support.
  • Provide level 1 & 2 user support to end-users and VIPs.
  • Communicate clearly and work effectively in a team environment.

**Requirements:**

  • Nitec/Higher Nitec or Diploma in Computer Technology.
  • Minimum 3 years of experience in desktop troubleshooting.
  • Willingness to work in a non-camera phone environment.