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Client Onboarding Specialist
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Officer, Client Onboarding Operations Specialist
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Singapore Citi Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Officer, Client Onboarding Operations Specialist to join our team in Singapore. As a key member of our Client Onboarding Operations team, you will be responsible for ensuring the smooth onboarding of clients and managing their account maintenance processes.Key Responsibilities* Responsible for...
Client Onboarding Specialist
2 months ago
Asia Digital Exchange Pte. Ltd. is a pioneering institution-only, global exchange for digital assets. Our platform combines the innovation of crypto with the robust security of traditional finance, offering a comprehensive platform for trading and tokenising a diverse range of securities and non-bankable assets.
We provide listing, trading, clearing, settlement, and custody services, catering to the growing demand from institutional investors for a safe venue to trade digital assets. Our business activities are subject to the strict regulatory oversight of the Monetary Authority of Singapore, and we adhere to the highest standards of corporate governance and internal controls across all activities.
Our VisionWe aim to become a trusted, market-leading exchange whose members can safely trade a wide variety of digital assets, permitting greater institutional access and driving the new era of digital finance worldwide.
Why Work with Us?As a joint venture between SBI Digital Asset Holdings Co., Ltd. and SIX Group AG, we have significant financial backing and a seasoned team of professionals from the finance industry. We are passionate about digital assets, innovation, and excellence, and we listen to one another, learn together, and collaborate with a diverse ecosystem.
About This RoleWe are seeking a highly organised and detail-oriented Client Onboarding Specialist to join our team. As the primary point of contact for exchange member applicants, you will coordinate process flows and information exchange between applicants and internal stakeholders.
Responsibilities- Manage the account application process, ensuring all required documents are properly completed and submitted.
- Follow up with prospects to ensure completeness and accuracy of submitted documents.
- Answer applicants' queries, account set up, and pre/post trade issue resolution.
- Serve as the primary point of contact between applicants and internal stakeholders throughout the onboarding process.
- Provide exceptional customer service and support, ensuring applicants receive a high standard of onboarding experience.
- Work in a matrix organisation to ensure prioritisation of tasks are effectively communicated to operations, technology, and compliance colleagues.
- Continually seek ways to improve the end-to-end process and journey by leveraging on applicants' feedback.
- Escalate any issues or concerns to management as appropriate.
- Diploma / Degree is preferred.
- At least 2 years of experience in onboarding institutional or high net worth individual / corporate clients and are familiar with the documents required for AML/KYC and due diligence.
- Good communication skills.
- Proven track record of providing exceptional customer service and support.
- Strong organisational and time-management skills.
- Meticulous and attentive to details.
- Ability to work independently and as part of a team.
- Competitive staff benefits - 21 days annual leave, life insurance, and medical insurance (includes dependents).
- Variable bonus and long-term incentive program.
