KYC client Onboarding Specialist Mandarin speaking
3 weeks ago
Your role
We're looking for a Client Onboarding Specialist to:
- Be the dedicated point of contact for front-to-back support throughout the client onboarding journey.
- Engage directly with client advisors to understand client profile, assess documentation requirements and capture required inputs.
- keep up with evolving business requirements and apply relevant rules when validating onboarding documentation, triggering the required reviews, and executing corresponding system updates.
- Identify and highlight potential risks or issues, and lead discussions with relevant business functions to address and resolve in line with regulations and internal policies.
- Continuously identify opportunities for improvements to streamline the operational process and optimize the client journey.
- Have good planning and time management/prioritization skills
Your expertise
- Process oriented with a strong risk and control mindset and logical approach to problem solving.
- Sound judgement, attention to detail and accuracy, with ability to follow-through and effectively deliver on competing priorities in a fast-paced and ever-changing work environment.
- Excellent interpersonal, communication, presentation, and facilitation skills
- A university degree with at least 0-2 years' experience in roles of a similar capacity
- Experience in a client-facing role within a financial institution and/or proficiency in Mandarin are advantageous in supporting our clients in the APAC region.
- Self-starter who can work well with minimal supervision.
- Collaborator who can work well with different functions and can manage stakeholder expectations.
- A dedicated team player with a can-do attitude and eagerness to learn.
- Ability to diligently follow up and follow through on deliverables.
Tell employers what skills you have
Onboarding
Customerfacing
Problem Solving
Transparency
Customer Success
Communication Skills
Banking
Team Player
KYC
Business Requirements
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