Officer, Client Onboarding Operations Specialist

3 weeks ago


Singapore Citi Full time
About the Role

Citi is seeking a highly motivated and detail-oriented Officer, Client Onboarding Operations Specialist to join our team in Singapore. As a key member of our Client Onboarding Operations team, you will be responsible for ensuring seamless onboarding experiences for our clients.

Key Responsibilities
  • Review and process client documentation to ensure accuracy and completeness.
  • Set up and maintain client data in our systems to ensure timely and accurate delivery of services.
  • Provide exceptional customer service and resolve customer issues in a timely and professional manner.
  • Manage day-to-day account maintenance processes, including volume allocation, day-end checks, and updates to internal processes and checklists.
  • Collaborate with cross-functional teams to deliver high-quality services to our clients.
  • Identify and implement process improvements to enhance efficiency and accuracy.
  • Ensure compliance with internal policies, regulations, and industry standards.
Requirements
  • 4-6 years of experience in Client Onboarding or Client Data Maintenance.
  • Excellent interpersonal and communication skills, with the ability to work independently and as part of a team.
  • Highly motivated and detail-oriented, with a strong focus on delivering high-quality results.
  • Proficient in Microsoft Office applications and able to learn multiple products in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
About Citi

Citi is a global bank with a rich history of innovation and customer service. We offer a dynamic and inclusive work environment, with opportunities for growth and development. As a Citi employee, you will have access to a range of benefits, including competitive compensation, comprehensive health insurance, and retirement savings plans.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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