Client Onboarding Operations Specialist for Citi

17 hours ago

Singapore Citi Full time
Citi's Institutional Client Onboarding Team is seeking a highly motivated and detail-oriented Client Onboarding Operations Specialist. As a key member of our team, you will be responsible for ensuring timely and accurate delivery of client data maintenance functions, while providing superior customer service and resolution of customer issues.

Key Responsibilities:

  • Responsible for documentation review and system setups
  • Focuses on timely and accurate delivery of all client data maintenance functions
  • Performs day-to-day management of the account maintenance processes
  • Responsible for various types of project management in the account services space
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with stakeholders and within team
  • Embarks on continuous on-the-job training for end-to-end product knowledge
  • Understands client requirements and implements them correctly
  • Monitors customer satisfaction and service level and drives process changes
  • Provides innovative solutions to clients
  • Ensures a strong and robust processing environment with effective controls
  • Establishes risk management practice
  • Maintains a strong culture of risk and controls in the team


Requirements:

  • 4-6 years of experience in Client Onboarding/Client Data Maintenance
  • Demonstrated interpersonal skills, pro-active team player
  • Highly motivated, persistent, and able to work in a structured, high volume, time-sensitive, high-risk environment
  • Capable of multitasking and eager to learn multiple products
  • Fast learner, strong attention to detail, and willingness to go the extra mile
  • Proficient in Microsoft Office Applications
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
  • Bachelor's/University degree or equivalent experience


About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citi is committed to diversity and inclusion.

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