Officer, Client Onboarding Analyst

2 months ago

Singapore Citi Full time
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We're currently looking for a high caliber professional to join our team as Officer , Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst- C10) based in Singapore. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you're expected to:
  • Responsible for documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all Client Data Maintenance functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day to day management of the account maintenance processes including oversight of volume allocation, day-end checks, updating of internal processes and checklists as well as delivery high quality service to internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs and queries such that these may be responded to in an efficient, prompt and professional manner.
  • Embarks on continuous on the job training for end-to-end product knowledge.
  • Understands client requirements and implement them correctly.
  • Monitors customer satisfaction and service level and drive process changes.
  • Provides innovative solutions to clients.
  • Ensures a strong and robust processing environment with effective controls.
  • Establishes risk management practice.
  • Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you'd ideally have the following skills and exposure:
  • At least 3 years of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data set-up.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
  • Capable of multitasking and eager to learn multiple products in a challenging environment.
  • Fast learner, strong attention to detail, and willingness to go extra mile.
  • Proficient in Microsoft Office Applications.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
  • Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei
------------------------------------------------------

Job Family Group:
Customer Service
------------------------------------------------------

Job Family:
Institutional Client Onboarding
------------------------------------------------------

Time Type:
Full time
------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

  • Officer, Client Onboarding Ops Analyst

    2 months ago

    Singapore Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

  • Client onboarding officer

    1 month ago

    Singapore Hyred Full time

    With a legacy of more than 130 years across the globe, our client has been focusing on one thing: helping people achieve their financial goals. As a global wealth manager, they understand your needs, and take the long view when it comes to your assets. Whether you're starting a company, planning for your retirement, or want to ensure your loved ones...

  • Citigroup Inc. | Officer/AVP, Client Onboarding Ops Analyst

    2 weeks ago

    Singapore Citigroup Inc. Full time

    At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to...

  • Client Onboarding Analyst

    2 weeks ago

    Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our newly established Client Operations function of the Commodities and Global Markets group, where you will be utilising your Know Your Customer (KYC) and stakeholder engagement experience. You will be part of a global, high performing and accountable team, providing continuous support for relationship managers around the globe,...

  • Client Onboarding Analyst

    4 weeks ago

    Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our newly established Client Operations function of the Commodities and Global Markets group, where you will be utilising your Know Your Customer (KYC) and stakeholder engagement experience. You will be part of a global, high performing and accountable team, providing continuous support for relationship managers around the globe,...

  • Client Onboarding

    3 months ago

    Singapore Aeon Search Consulting Full time

      Responsibilities Process corporate and institutional client applications Perform Periodic reviews by conducting AML/KYC due diligence on clients within the stipulated deadlines Enter/enrich clients' data and upload documentations into system Identify client application issues and solve it efficiently Particiapate in onboarding process improvement  ...

  • Client Onboarding Specialist

    3 weeks ago

    Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

    About CGS International Securities Singapore Pte. Ltd.A leading integrated financial services provider, we offer a range of products and services including equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage...

  • Client onboarding specialist

    4 months ago

    Singapore Newtone Consulting Full time

    Key Responsibilities: Manage the full client onboarding process, from initial contact to account activation. Collect, review, and verify all necessary client documentation and information. Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) regulations. Liaise with internal teams such as Compliance,...

  • Senior Client Onboarding Specialist

    3 weeks ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Job DescriptionWe are seeking a Senior Client Onboarding Specialist to join our team in Singapore.About the RoleThis is an exciting opportunity for a seasoned professional to take on a key role in our Client Onboarding process. As a Senior Client Onboarding Specialist, you will be responsible for performing thorough due diligence on clients across the APAC...

  • Client Onboarding Analyst

    2 months ago

    Singapore Macquarie Group Full time

    Join our newly established Client Operations function of the Commodities and Global Markets group, where you will be utilising your Know Your Customer (KYC) and stakeholder engagement experience. You will be part of a global, high performing and accountable team, providing continuous support for relationship managers around the globe, but specifically for...

  • Client Onboarding Specialist

    4 weeks ago

    Singapore BRIGHT POINT INTERNATIONAL FINANCIAL (SG) PTE. LTD. Full time

    Bright Point International Financial (SG) PTE. LTD. is seeking a highly skilled Client Onboarding Specialist to join our team.About the RoleThis exciting opportunity involves working closely with our Compliance Manager to facilitate client onboarding and ensure adherence to regulatory requirements.The ideal candidate will possess at least 1-2 years of...

  • Business Analyst

    4 weeks ago

    Singapore MOBILE COMMUNITY TECH PTE. LTD. Full time

    Job OverviewThe MOBILE COMMUNITY TECH PTE. LTD. is seeking a detail-oriented Business Analyst - Onboarding Support Specialist to assist in contacting clients, gathering necessary documentation, and ensuring a seamless onboarding experience.Main ResponsibilitiesContact clients via various communication channels for onboarding support and gather required...

  • Client Onboarding Manager

    3 weeks ago

    Singapore FOMO PAY PTE. LTD. Full time

    About FOMO Pay Pte LtdFOMO Pay Pte Ltd is a major payment institution regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.As a leading digital payment solution...

  • Senior Client Onboarding Specialist

    4 weeks ago

    Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

    Company Overview">CGS International Securities Singapore Pte. Ltd. is a leading financial services provider in Asia, offering a range of integrated services including equities trading, wealth management, and prime brokerage.The company has a strong presence in 15 countries and regions, with over 15 million customers globally. As part of its parent...

  • Senior Client Onboarding Manager

    1 month ago

    Singapore SMBC Group Full time

    Client Onboarding and Relationship Director At SMBC Group, we are seeking a highly skilled Client Onboarding and Relationship Director to lead our client onboarding process and facilitate strategic relationships with our clients. Key Responsibilities Lead the client onboarding process, ensuring seamless and efficient onboarding of new clients. Develop...

  • Eames Consulting | Client Onboarding Officer

    2 weeks ago

    Singapore Eames Consulting Full time

    Job Description Embark on a rewarding journey with a prestigious Private Bank, renowned for its commitment to excellence and client satisfaction. A six-month contract awaits a diligent Client Onboarding Officer, poised to play a pivotal role in shaping the first impressions and foundational experiences of new clients. As the gateway to the bank's...

  • Client Onboarding Representative

    1 month ago

    Singapore Aeon Search Consulting Full time

    As a Client Onboarding Representative at Aeon Search Consulting, you will be responsible for processing corporate and institutional client applications with precision and efficiency.Key Responsibilities:Process and review client applications in accordance with established guidelines and procedures.Conduct thorough AML/KYC due diligence on clients to ensure...

  • Client Onboarding Specialist

    4 weeks ago

    Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    We are seeking a highly skilled Client Onboarding Specialist to join our team at GMP Technologies (S) Pte Ltd.About the RoleThis is an exciting opportunity for someone with expertise in financial account processing and private banking. The successful candidate will be responsible for ensuring that client accounts are opened efficiently and accurately in our...

  • Client onboarding specialist

    1 week ago

    Singapore Vouch SG Pte Ltd Full time

    Who We Are We are a leading hotel software company specializing in providing Software-as-a-Service (Saa S) solutions to hotels worldwide. Our innovative technology empowers hotels to streamline their operations, enhance guest experiences, and drive revenue growth. As we continue to expand our client base, we are seeking a highly motivated Client Onboarding...

  • Client Onboarding Specialist

    3 weeks ago

    Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    About Our CompanyGMP Technologies (S) Pte Ltd is a leading provider of innovative solutions in the private banking sector.Job DescriptionWe are seeking an experienced Client Onboarding Specialist to join our team. This role will involve reviewing account documents, ensuring timely and accurate processing of amendments, and providing quality service to...