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Client onboarding specialist
4 weeks ago
Who We Are We are a leading hotel software company specializing in providing Software-as-a-Service (Saa S) solutions to hotels worldwide. Our innovative technology empowers hotels to streamline their operations, enhance guest experiences, and drive revenue growth. As we continue to expand our client base, we are seeking a highly motivated Client Onboarding Specialist to join our dynamic Product Deployment team. Our Core Values Think Different. As a startup, we’re always facing uphill or impossible tasks. The only way we can not just survive, but thrive, is to think differently. How can we make the impossible possible? What do we need to change in our assumptions or processes to change the game? Aspire to be greater. It’s not about being smarter, but about continually getting better. At Vouch, we iterate quickly, learn fast, and find ways to outdo ourselves every day. You’ll never walk alone. As a team, we support and respect each other’s opinions. Our leaders will be in the trenches with you. We may not have all the answers, but we’ll work together to find out. About The Role As our Client Onboarding Specialist , you will be engaging with our hotel customers to guide them through the onboarding process and ensure a smooth transition into Vouch’s hotel platform. Using your experience from a hotel, travel, or global distribution industry, you can clearly and enthusiastically transfer deep knowledge to clients and colleagues. Key Responsibilities Engage with hotel customers to guide them through the onboarding process and ensure a smooth transition into Vouch’s hotel platform. Assist the hotel customers in the process of setting up the system. Advise customers on the available features of our hotel platform and assist in the feature setup. Support our new customers to ensure a successful go-live for the platform. Conduct live training sessions for end users, solving all questions and helping in the adoption of Vouch’s platform. Do a handover of the account and project to the Account Management teams after the customer has been successfully onboarded. Become an expert in one or more areas of the system and assist the onboarding team with best practices and solving challenges. Minimum Requirements A minimum of 2 years of hotel experience, ideally in a front office/operations role. Ability to work in a fast-paced company and ready to work both independently and as part of a team. Experience in project management is a plus. Successful sales track record and excellent negotiation skills. Highly structured and organized. A commitment to excellent customer service. Good communication and presentation skills. If you are seeking an exciting opportunity to contribute to the growth of a leading hotel software company, thrive in a challenging environment, and have a passion for delivering exceptional customer experiences, we invite you to apply for this position. #J-18808-Ljbffr
