Client Onboarding Specialist

2 days ago

Singapore UBS Full time
Your role
Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? We're looking for someone like that to:

• deploy connections of e-trading platforms to external connectivity partners;
• conduct and support FIX certification and UAT testing to external clients;
• set up and maintain the entitlement on e-trading platforms for external clients;
• support e-trading connectivity for internal business lines and external partners;
• support transaction execution and notification processes for internal business lines and external clients;
• contribute to continuous improvement of processes and services.

Your team
• You'll be part of the Integrated Client Lifecycle Services team under IB Operations, your working place is UBS Singapore.
• The Client Connectivity specialist provides "one-stop" service to IB FRC eTrading clients, which includes managing the onboarding and off-boarding projects on UBS FRC ecommerce trading platforms; conducting clients UAT activities, supporting clients trading and STP on/with UBS ecommerce trading platforms .
• The team has good knowledge of UBS FRC ecommerce systems and business flows, well understood FIX protocols, familiar with network connections and STP components.
• The team has deep working relationship with FRC eSales teams and eTrading teams, IT support & development teams, and other client services teams in the firm. The team has to communicate with external clients and connectivity partners directly.

Your expertise
• proven experience in client service (ideally in e-banking) (3+ years)
• knowledge of a broad range of asset classes, preferably FX Cash, FX Derivatives, Rates and Credit
• good knowledge and working experience for FIX protocols
• basic knowledge and working experience for network connectivity technology (2 ~ 3 years)
• 2 ~ 3 years FRC front end application support experience
• capability of analyzing and problem solving
• good in business writing in English and Chinese, also speaking fluent English and Mandarin Chinese (and Japanese as optional requirement)
• good communication skills, confident and able to clearly articulate complex and time sensitive solutions

You are:
• a self-starter who can work well with minimal supervision (you can micromanage yourself)
• a skilled written and verbal communicator
• a dedicated team player with a can-do attitude
• a sustainable self-development
• a self-driven person in work efficient and process automation

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

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