Client Onboarding Specialist
4 weeks ago
Citi is a leading global bank with over 200 years of experience in providing financial services to clients around the world. As a Client Onboarding Specialist, you will play a critical role in ensuring that our clients receive exceptional service and support as they onboard their financial products.
About the Role
This is a full-time position based in Singapore, where you will be responsible for documenting client information, setting up systems, and delivering high-quality customer service. You will work closely with internal teams to ensure seamless onboarding experiences for our clients.
Responsibilities
- Review client documentation and set up system configurations.
- Deliver exceptional customer service by responding to client inquiries and resolving issues in a timely manner.
- Collaborate with internal teams to ensure smooth onboarding processes.
- Analyze complex issues and implement new work procedures to improve efficiency.
- Monitor customer satisfaction and drive process improvements.
Requirements
- At least 3 years of experience in client onboarding or client data maintenance.
- Demonstrated interpersonal skills and ability to work independently.
- Highly motivated and persistent, with strong attention to detail.
- Proficient in Microsoft Office applications and English language skills.
Benefits
Citi offers a comprehensive benefits package, including a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off packages.
EEO Statement
Citi is an equal opportunity employer and welcomes applications from diverse candidates.
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