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Senior Client Onboarding Analyst

2 months ago

Singapore Citi Full time
About the Role

Citi is seeking a highly skilled and experienced Client Onboarding Senior Analyst to join our team in Singapore. As a key member of our Client Onboarding team, you will be responsible for ensuring seamless account opening and maintenance processes for our clients.

Key Responsibilities
  • Review and set up documentation for client accounts, demonstrating high levels of diligence, motivation, and organizational skills.
  • Focus on timely and accurate delivery of all account opening functions, delivering superior customer service and resolving customer issues.
  • Manage day-to-day account opening and maintenance processing, ensuring account opening requirements are clearly defined to support all scenarios.
  • Develop and maintain strong relationships with internal teams and stakeholders, ensuring consistent delivery of high-quality service to customers.
  • Maintain a strong culture of risk and controls in the team, ensuring daily deliverables and developing knowledge of the broader context.
Requirements
  • 6-8 years of experience in Client Onboarding, focusing on account opening and maintenance documentation review and static data setup.
  • At least 3 years of experience in managing a team.
  • Demonstrated interpersonal skills, pro-active team player, and exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment.
  • Capable of multitasking and eager to learn multiple products in a challenging environment.
  • Proficient in handling urgent and escalation cases, managing client and internal team expectations, and proficient knowledge of English (written and spoken).
About Citi

Citi is a global bank with a rich history of innovation and customer service. We offer a range of benefits and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.