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Client Onboarding Analyst

2 months ago

Singapore CITIBANK N.A. Full time
Role Summary

At CITIBANK N.A., we are seeking a highly skilled Client Onboarding Analyst - Hybrid to join our team. This is an exciting opportunity for a motivated individual to work in a challenging environment, managing client data maintenance processes and providing exceptional customer service.

Key Responsibilities
  • Responsible for documentation review and system setups, ensuring high levels of diligence, motivation, and organizational skills.
  • Focuses on timely and accurate delivery of all Client Data Maintenance functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day-to-day management of the account maintenance processes, including oversight of volume allocation, day-end checks, updating of internal processes and checklists, and delivery of high-quality service to internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation, guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationships with stakeholders and within the team to facilitate an open and direct communication of issues, needs, and queries, such that these may be responded to in an efficient, prompt, and professional manner.
  • Embarks on continuous on-the-job training for end-to-end product knowledge.
  • Understands client requirements and implements them correctly.
  • Monitors customer satisfaction and service levels and drives process changes.
  • Provides innovative solutions to clients.
  • Ensures a strong and robust processing environment with effective controls.
  • Establishes risk management practices.
  • Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding CITIBANK N.A., its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements
  • At least 3 years of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data setup.
  • Demonstrated interpersonal skills, pro-active team player, but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment.
  • Capable of multitasking and eager to learn multiple products in a challenging environment.
  • Fast learner, strong attention to detail, and willingness to go the extra mile.
  • Proficient in Microsoft Office Applications.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Proficient in handling urgent and escalation cases and managing client and internal team expectations. Proficient knowledge of English (written and spoken).
  • Bachelor's/University degree or equivalent experience.