Guest Service Specialist

5 days ago


Singapore Metro (Pte) Ltd Full time
Providing Personalized Solutions

As a Guest Service Specialist at Metro (Pte) Ltd, you will be responsible for providing personalized solutions to our guests. You will work closely with colleagues to ensure seamless execution and exceed customer expectations.

Key Responsibilities:
  • Conduct daily store walks to identify areas for improvement
  • Develop and implement initiatives to enhance guest experience and satisfaction
  • Provide timely feedback to stakeholders and colleagues
Requirements:
  • Bachelor's degree or Diploma in retail or hospitality related industry, customer service or relationship management
  • Minimum 3 years of customer service experience preferred
  • Ability to work independently and as part of a team


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