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Technical Support Specialist

2 months ago

Singapore MyCareersFuture Full time

**Job Summary**

The Technical Support Assistant (Junior) is a key member of our team at MyCareersFuture, responsible for providing top-notch technical support to our clients. As a Technical Support Assistant, you will be the first point of contact for clients with technical-related issues, and you will be expected to respond promptly and professionally.

**Key Responsibilities**

  • **First-Level Support**: Analyze and respond to technical support tickets in a timely and efficient manner.
  • **Client Communication**: Contact clients to gather information about technical issues and provide updates on the status of their tickets.
  • **Collaboration**: Work closely with the maintenance and development teams to troubleshoot and resolve technical issues.
  • **Troubleshooting**: Diagnose and troubleshoot software, network, and database issues.
  • **Travel**: Travel to clients' offices or data centers within Singapore to provide on-site support.
  • **Shift Work**: Rotate in shift work during software testing and deployment to ensure 24/7 support.
  • **Client Relations**: Maintain excellent client relationships through effective communication and issue resolution.
  • **Documentation**: Document detailed analysis of tickets and report on issues and resolutions.
  • **Team Player**: Work collaboratively with the team to achieve common goals.

**Requirements**

  • **Education**: Diploma in computer science or information technology-related field.
  • **Technical Skills**: Knowledge of code execution, web services, and API (e.g., C++, Java, RoR, Ansible, Unix, SQL Command).
  • **Scripting**: Knowledge of scripting (Shell, Perl) is a plus.
  • **Problem-Solving**: Ability to troubleshoot complex software, hardware, and network issues.
  • **Communication**: Excellent written and oral communication skills to articulate observations and problems.
  • **Critical Thinking**: Critical thinking skills to analyze complex issues and develop effective solutions.
  • **Interpersonal Skills**: Good interpersonal skills to work effectively with clients and team members.